157 results found
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Fraud prevention
We are working to resolve ongoing issues with fraudulent ecommerce orders. Frequently, bots have placed orders using stolen credit card information with valid bill-to addresses but random ship-to addresses. Unfortunately, these orders were shipped before we received dispute requests, which forced us to issue credits to customers and resulted in unrecoverable product losses.
We attempted to implement the DataDome solution; however, it was not compatible with Optimizely. I also understand that Optimizely currently uses the Spreedly gateway for credit card processing, and I’m aware that Spreedly provides a fraud prevention solution that is not included with Optimizely.
Could you please…
2 votes -
group lines in my list
Provide the ability to group items in a My List. For example, if a user is creating a My List to capture all the materials used to install bathrooms in a house they could group them by Master Bath, Half Bath, Guest Bath. If there are groups and a product isn't assigned to one, have a default category or "Other"
1 voteThank you for submitting this request! We have added this item to our backlog for future consideration and prioritization.
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barcode labels
We are trying to leverage and promote the barcode label printing feature of My Lists. According to the documentation and print dialog select, we should print labels on the 1" x 3" 2 Column Avery 94224 labels.
We have two problems with this.
1. Those labels are hard to come by. They are not stocked in Staples nor are they easy to find on the Avery website.- When printing multiple pages of labels, the print creeps off the label starting on page two. This seems to be an issue with the label. Same behavior happens when printing the labels from…
1 voteThank you for submitting this request! Our team is currently reviewing if and how we may implement this feature, particularly with consideration of our wide client base. We will update this ticket once we have completed this investigation.
If this is urgent for particular customer(s) or project(s) please note that labels/printing were built with ability for partners to customize/override the existing template.
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Promotion Functionality - Managing Stacking and Category Assignment
E-Commerce Lead
Promotion Functionality Improvements Background
At WeSupplyTrades, we rely heavily on Optimizely’s promotion functionality to deliver flexible and customer-centric offers. While the system is powerful, we’ve identified a few areas where usability and efficiency could be significantly improved, particularly in promotion creation and rule management.
Challenges Identified
Stackability Rules
Currently, to manage promotion stacking, we need to add each existing promotion into the rules of every new promotion.
When a new promotion is created, we must retroactively update older promotions to ensure they’re included or excluded from stacking.
This process is highly manual, repetitive, and error-prone.
Category Assignment (L1,…
1 voteThank you for submitting this request! We have added this request regarding promotional stacking/setup to our backlog for future consideration and prioritization.
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Send order confirmation as pdf attachment
Our customers want to receive their order confirmations as a PDF attachment. Many still want to print them, attach a digital copy to their ERP, or save a digital copy. PDF's make this much easier.
Many won't order online since they don't like the order confirmations. Others require us to manually send a PDF version out of our ERP after they have placed their order.
2 votesThank you for submitting this request! Our team is currently reviewing this feature, particularly with consideration of our wide client base. We will update this ticket once we have completed this investigation.
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Add Custom Field Names as Filter and Column in Customer Selection Pop-up (Admin Console)
We would like to request an enhancement to the Customer Selection pop-up within the Admin Console—specifically when assigning customers to users. This is for the Configured Commerce product.
Current Behavior:
Currently, the Customer Selection interface only allows filtering and viewing based on standard fields (e.g., customer name, ID, etc.). Custom fields that have been defined are not available as filter options or visible columns in the selection grid.Requested Enhancement:
Add the ability to filter by custom field values in the Customer Selection pop-up.
Add the option to include custom fields as visible columns in the grid view to aid…
3 votesThank you for submitting this request! Our team is currently reviewing if and how we may implement this enhancement to filtering within the Admin Console, particularly with consideration of our wide client base. We will update this ticket once we have completed this investigation.
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Rename Pages in Content Admin Tree
I would like the ability to rename the Page Title that shows in the Tree of the Content Admin.
1 voteThank you for submitting this request! Our team is currently reviewing if and how we may implement this, particularly with consideration of our wide client base. We will update this ticket once we have completed this investigation.
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MFA/2FA for Admin Console Access Across All Domains
Hi Team,
Referring to tickets #1676413, #1498526, #1492633 and #1721382 —
The Brasseler client is looking to enable multi-factor authentication (MFA) specifically for the admin account. Could you please confirm if this is supported by Optimizely?
We reviewed the documentation provided for Set up multi-factor authentication, but it appears to apply at the Opti ID level, whereas the client is specifically looking for MFA enforcement at the admin account level and at Admin site. This request has come from their internal security team.
We would appreciate your guidance on this.
Thanks for your support.
11 votes -
Ability to set a Sort Order on Products Cross Sells
See Optimizely Ticket # 1440321.
See also attached picture with Product 648274 as example. 648274 has 12 Cross Sells Products.
There is no option to set a fixed sort order that would dictate in which order (left to right) those Cross Sells Products would appear on the widget. Such option is on the import/export load sheet, however it does nothing.1 voteThank you for submitting this request! We have added this item to our backlog for future consideration and prioritization.
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Current Count Qty in VMI
On the VMI pages for Configured Commerce anywhere you display “Current QTY” you should also display the “Current Count Date” because it’s confusing to users to see "Current Qty" + "Prev. Count Date," e.g., on the Locations > Products page.
1 voteThank you for submitting this request! We have added this item to our backlog for future consideration and prioritization.
As a sidenote in case there is urgency - this should be something that can be added at the project level via customization
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Have the ability to create Variants based on Product Lines the same way we have the ability to create Variants based on Product Category
Have the ability to create CMS Variants based on Product Lines the same way we have the ability to create CMS Variants based on Product Category - See Ticket #1647681
2 votesThank you for submitting this request! We have added this item to our backlog for future consideration and prioritization.
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Product - Standard Configuration and Fixed Configuration - OOB Widgets need to display QTY
See Optimizely Ticket #1712655
Problem: Neither the "Product Kit Section Options" widget nor the "Product Bundle Section Options" widget displays the actual quantities of the product components of the kit/bundle - This is not a good customer facing experience. Leveraging Rich Text for Fixed Configuration may be a workaround, however it is not suited for Standard Configuration.
Solution: Add the set QTY beside each kit/bundle component in both widgets
1 voteThank you for submitting this request! We have added this item to our backlog for future consideration and prioritization.
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Ensure that only published products (i.e. assigned to at least 1 product category) may be ordered
See Optimizely Ticket #1713060
Problem: only a product with a deactivation date will ensure end-customer cannot add it to their cart via re-order functionality or saved lists. Our business have multiple websites (1 per country) and often a product that active in more than 1 country ends up being removed from country A, yet still published in country B.
Solution: have the product category assignment the source of truth. If a product is not published in at least 1 product category in site A, then it cannot be ordered or re-ordered in site A.
1 voteThank you for submitting this request! We have added this item to our backlog for future consideration and prioritization.
If we were to change this behavior in the future we would be sure to approach in as much of a non-breaking way as possible to prevent issues from customers who currently choose to take orders for non-categorized products.
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HTTP Security header support
We need the Optimizely platform to support the following HTTP security response headers:
-Permissions-Policy
-Content-Security-Policy
These headers are essential for instructing browsers on how to handle website content securely. They enhance overall security by enforcing specific rules, such as preventing cross-site scripting (XSS) and clickjacking attacks.
Our cybersecurity provider is now requiring that these policies be implemented on all public-facing web servers. As such, support for these headers is a critical requirement moving forward.
Please advise on the platform’s capability to support and configure these headers.
2 votesThis change request would increase the risk of site failures occurring if the CSP/header size is too large and require detailed review to help ensure proper guardrails exist.
We have added this item to our backlog for future consideration and prioritization.
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Marketing List description can not be translated
As a marketer on Hero Tools, I would like to publish a marketing list with discounted products to several markets.
Currently, the list "Name", "Shared By" and "Description" fields cannot be translated. This means a list of discounted products for the Norwegian and Swedish market would need to be two different lists or in English.
Expected behaviour: List name, shared by and description fields should be translatable.
1 voteThank you for submitting this request! We have added this item to our backlog for future consideration and prioritization.
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Marketing lists with no assigned customers should be shown to all customers
As a marketer on Hero Tools, I want to add campaign lists to show for all customers.
Currently, you have to assign all customer(s) to a list in order for it to show.
I have thousands of customers, and if I want the list to show for all of them, I have to assign them all to the list.
If no customer is assigned, the list should be shown to all customers.
2 votesThank you for submitting this request! We have added this item to our backlog for future consideration and prioritization.
I understand the current concern being that it can be too difficult to maintain the customers assigned especially when 'all' customers should be assigned and encourage others to vote and support improvements to this feature.
Importing Customers is another means currently available which can be used today in situations where there are a large number of customers to assign to a various list:
- Navigate to Marketing -> Lists
- Click on "import" icon (located on the upper right near the edit options)
- Change dropdown from "Lists" to "Customers"
- Leverage the "Download Template" to populate and import the desired customers.
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Add start and end date to marketing lists
As a marketing user on Hero Tools, I would like to expose the next month's campaign products as a "Marketing List" for all customers. I want the list to show the first day in the month, and be available for the whole month.
Right now; I have to create the list at the right time at the start of the month, I cannot publish it the week before the start of the new month, and if I forget to delete it at the end, it will still show the following month.
Each marketing list should have a start date (with…
3 votesThank you for submitting this request! We have added this item to our backlog for future consideration and prioritization.
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Spire CMS - Improve light/white font editing
When trying to edit content in the Spire CMS with a white (or other light) font, the white background makes it difficult if not impossible to see the content without doing something like highlighting the text itself.
It would be extremely helpful in these situations to have either the background of the content entry field to match the selected background color of the widget/page, or have the ability to switch to a dark or other color for the field entry area.
2 votes -
Website User Already Exists on Import
Current Behavior:
When importing users into the Admin Console, if an email address already exists for a user but they have not activated their account, the system does not send an activation email, even when “Send activation email” and “Update existing records” are selected. This occurs silently, without any warning, error message, or visual indication that the email was skipped.Proposed Enhancement:
Introduce a warning during import validation such as:“Activation email not sent — user already exists in the system.”
This behavior would mirror how the system already flags issues like invalid customer numbers, which generate helpful error messages…
1 voteThank you for submitting this request! Our team is currently reviewing if and how we may implement this, particularly with consideration of our wide client base. We will update this ticket once we have completed this investigation.
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Website User 'Approver' shows GUID value, not readable ID/name
Website Users>Details show GUID in 'Approver' field, however, export of users correctly shows ID/name of the 'Approver'. As an administrator of user accounts, I need ability to see 'Approver' ID/Name on the user Details page, instead of requiring export of all users to view the identity of the Approver.
17 votes
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