40 results found

1. Website User 'Approver' shows GUID value, not readable ID/name

   Website Users>Details show GUID in 'Approver' field, however, export of users correctly shows ID/name of the 'Approver'. As an administrator of user accounts, I need ability to see 'Approver' ID/Name on the user Details page, instead of requiring export of all users to view the identity of the Approver.

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2. CustomerOrder.ApproverMessage should be translated only when displayed to the end users

   The ApproverMessage for Carts that are awaiting approval are translated when the cart is submitted for approval.

   So, if the user submitting the cart for approval is browsing the website in French, the ApproverMessage will always be in French.

   The approver, even though they are browsing the website in a different than French, will see the ApproverMessage in French in the OrderApproval List page.

   To fix the issue, the CustomerOrder.ApproverMessage should only contain the translation key and it should be translated when displayed to the end user.

   5 votes

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3. VMI - Create option to limit order number to the Max setting

   VMI is currently designed so that user is allowed to order more than max 'bin amount' (for example they know they are consuming more than usual they want the ability to order the necessary amount) While we will auto-fill 'up to the max' when ordering, the user can add 'more' than the max bin amount and is able to increase above max in the cart.

   Bunzl has a user case where they do not wish to follow this behavior. They have a user case which if a user enters a count above the "Max" the system will not create an order.

   VMI is currently designed so that user is allowed to order more than max 'bin amount' (for example they know they are consuming more than usual they want the ability to order the necessary amount) While we will auto-fill 'up to the max' when ordering, the user can add 'more' than the max bin amount and is able to increase above max in the cart.

   Bunzl has a user case where they do not wish to follow this behavior. They have a user case which if a user enters a count above the "Max" the system will not create an… more

   6 votes

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4. Search term made of multiple words

   For demonstration please visit our Support Sandbox website https://support.commerce.insitesandbox.com/ . Searching for the term of pasco lighter (without quotation marks) or "pasco lighter" (with quotation marks) will return the same set of results.

   Comfigured Commerce is only capable of searching for individual word separately. Customer has requested to implement the feature to search (exact match) for a term made of multiple words (like Google).

   2 votes

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5. Better extensibility options for Search V2 Indexing

   We have a requirement on our project that requires us to change the behavior of the search indexing v2. In trying to do so, our development team ran into an issue where the class we needed to extend was not extensible (internal, sealed, or non overrideable methods).

   Basically what we are trying to do is remove the condition that excludes child products when fetching indexable products that is in line 896 of class Insite.Search.Shared.DocumentTypes.Product.Index.SearchV2.Models.Product (this is in version 5.2.2412.1705)

   What we would like to see changed is:

   1 - Make the SearchV2.Models.Product public instead of internal and remove the sealed keyword (and do the same for other classes in the SearchV2 and SearchV2.Models namespaces)

   2 - If possible, move the lines from 893 to 904 to a virtual method so we can override it - specifically this code:

   var indexableProducts = products
   .Except(inactiveStyleParents)
   .Where(p =>
   p.StyleParentId is null
   && (
   !p.IsDiscontinued
   || (productIdsWithQuantityOnHand.Contains(p.Id) && p.TrackInventory)
   )
   && p.IsActive
   && p.IndexStatus != 2
   )
   .ToArray();

   And it's not really just about this particular piece of code - in that class the entire ReadFromDatabase method has a lot of logic in it, is there any way to break some of that apart into virtual methods, or handler chains / pipelines and make it extensible?

   3 - Make the constructor of class Insite.Search.Shared.DocumentTypes.Product.Index.SearchIndexableProduct public instead of internal

   Without these extension points, we are currently forced to copy / paste a lot of classes from base code, and slightly modify a few of them, in order to achieve the desired functionality. Attached is a screenshot from our pull request showing all of the files we had to copy - the only ones we actually change are the ones highlighted in red.

   And again, this is not just about our specific requirement, but more of a request to open the entire Search V2 Indexing architecture to be more extensible. Right now it's pretty "locked down"

   We have a requirement on our project that requires us to change the behavior of the search indexing v2. In trying to do so, our development team ran into an issue where the class we needed to extend was not extensible (internal, sealed, or non overrideable methods).

   Basically what we are trying to do is remove the condition that excludes child products when fetching indexable products that is in line 896 of class Insite.Search.Shared.DocumentTypes.Product.Index.SearchV2.Models.Product (this is in version 5.2.2412.1705)

   What we would like to see changed is:

   1 - Make the SearchV2.Models.Product public instead of internal and remove the sealed… more

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6. Prevent bot spamming logs

   We often see a lot of errors in the application logs related to bots spamming the website with URL requests that do not even exist, quite often these end in .php extension; example: https://[ConfiguredCommerceURL]/admin/function.php. These seem to be attacks that try to find vulnerabilities on the website. While often times these are harmless, they do pollute the application logs, making it harder for developers to find actual errors that are worth reporting. This feature request is to simply capture that kind of spam requests and simply block them, without processing anything else (these often come with errors such as 'Unity.Exceptions.InvalidRegistrationException' that arise from trying to find dependencies), upon finding out that the request is simply not valid as there should simply not exist any PHP resources on a Configured Commerce website, they should simply be blocked without actually logging an error. If we want to keep these maybe they should be logged somewhere else than the application logs so they could be more easily analyzed? maybe a list of these requests including the origin IP address.

   We often see a lot of errors in the application logs related to bots spamming the website with URL requests that do not even exist, quite often these end in .php extension; example: https://[ConfiguredCommerceURL]/admin/function.php. These seem to be attacks that try to find vulnerabilities on the website. While often times these are harmless, they do pollute the application logs, making it harder for developers to find actual errors that are worth reporting. This feature request is to simply capture that kind of spam requests and simply block them, without processing anything else (these often come with errors such as 'Unity.Exceptions.InvalidRegistrationException'… more

   6 votes

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7. HTTP Security header support

   We need the Optimizely platform to support the following HTTP security response headers:

   -Permissions-Policy

   -Content-Security-Policy

   These headers are essential for instructing browsers on how to handle website content securely. They enhance overall security by enforcing specific rules, such as preventing cross-site scripting (XSS) and clickjacking attacks.

   Our cybersecurity provider is now requiring that these policies be implemented on all public-facing web servers. As such, support for these headers is a critical requirement moving forward.

   Please advise on the platform’s capability to support and configure these headers.

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   2 votes

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   Gathering Feedback  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

   This change request would increase the risk of site failures occurring if the CSP/header size is too large and require detailed review to help ensure proper guardrails exist.

   
   

   We have added this item to our backlog for future consideration and prioritization.

8. Optimize Wishlist Updates: Refresh Line Item Only, Not Entire Page

   Optimize Wishlist Updates: Refresh Line Item Only, Not Entire Page.

   Current Behavior (for customers using live inventory and price via API):
   In Configured Commerce, when a user updates a product within a list or quote (e.g., changing quantity or removing an item), the entire list page refreshes. This results in longer load times and a less efficient experience, particularly for large lists.

   Requested Enhancement:
   Modify list/quote functionality so that updates apply only to the specific line item being changed, rather than forcing a full list refresh (must also adjust the product total). Ideally, this would be handled via an asynchronous update (API call / AJAX request) that re-renders just the affected line item instead of all items in the list/quote.

   Business Impact:

   Enhances customer experience by making lists more responsive and user-friendly

   Especially beneficial for B2B users managing long or complex lists

   Outcome:
   A smoother, faster, and more modern list interaction that aligns with best practices seen in cart and order management on other eCommerce platforms.

   Optimize Wishlist Updates: Refresh Line Item Only, Not Entire Page.

   Current Behavior (for customers using live inventory and price via API):
   In Configured Commerce, when a user updates a product within a list or quote (e.g., changing quantity or removing an item), the entire list page refreshes. This results in longer load times and a less efficient experience, particularly for large lists.

   Requested Enhancement:
   Modify list/quote functionality so that updates apply only to the specific line item being changed, rather than forcing a full list refresh (must also adjust the product total). Ideally, this would be handled via an asynchronous… more

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9. Inherit Product Assignments in Category Hierarchy for Rule Engine

   Current Behavior: In Optimizely, products are currently assigned only to the most specific (end-node) category within a 3-level taxonomy.
   For example, if the category tree is:

   Power Tools > Drills > Cordless Drills

   Then a product like a cordless drill is assigned only to the "Cordless Drills" category, and not to "Drills" or "Power Tools".

   Problem: This structure causes significant limitations when using the rule engine—specifically the “Product In Category” rule. Since products are not assigned to higher-level categories, those categories cannot be used effectively in rules.

   This creates a major pain point when building dynamic catalog restriction groups. Users are forced to assign rules at the lowest-level categories, resulting in excessive manual configuration and a time-consuming setup process.

   Proposed Enhancement: Enable category inheritance within the rule engine so that:

   If a product is assigned to a subcategory, it is implicitly considered part of all its parent categories.

   Rules applied to a higher-level category should automatically include products assigned to any of its descendant categories.

   Benefits:

   Significantly reduces the time and complexity required to build and maintain catalog rules.

   Makes the rule engine more intuitive and aligned with how category hierarchies are conceptually structured.

   Improves scalability and efficiency for merchandisers and admins managing large product catalogs.

   Current Behavior: In Optimizely, products are currently assigned only to the most specific (end-node) category within a 3-level taxonomy.
   For example, if the category tree is:

   Power Tools > Drills > Cordless Drills

   Then a product like a cordless drill is assigned only to the "Cordless Drills" category, and not to "Drills" or "Power Tools".

   Problem: This structure causes significant limitations when using the rule engine—specifically the “Product In Category” rule. Since products are not assigned to higher-level categories, those categories cannot be used effectively in rules.

   This creates a major pain point when building dynamic catalog restriction groups. Users… more

   5 votes

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   Research & Design  ·  AdminFilip Åström (Product Manager, Optimizely) responded

   Thank you for submitting this request! We have added this item to our roadmap. Although we cannot guarantee a release date, we expect this feature to be available within the next 12 months.

10. Add Custom Field Names as Filter and Column in Customer Selection Pop-up (Admin Console)

    We would like to request an enhancement to the Customer Selection pop-up within the Admin Console—specifically when assigning customers to users. This is for the Configured Commerce product.

    Current Behavior:
    Currently, the Customer Selection interface only allows filtering and viewing based on standard fields (e.g., customer name, ID, etc.). Custom fields that have been defined are not available as filter options or visible columns in the selection grid.

    Requested Enhancement:

    Add the ability to filter by custom field values in the Customer Selection pop-up.

    Add the option to include custom fields as visible columns in the grid view to aid in customer identification and selection.

    Business Impact:
    This enhancement would streamline the process of assigning customers to users, especially in cases where there are a large number of customers and custom attributes are critical for segmentation. It would significantly improve usability for admin users managing complex customer hierarchies or permission models.

    Use Case Example:
    An admin managing customer-user assignment can more easily assign customers based on a custom field rather than searching by customer name or ID.

    Thank you for considering this enhancement!

    We would like to request an enhancement to the Customer Selection pop-up within the Admin Console—specifically when assigning customers to users. This is for the Configured Commerce product.

    Current Behavior:
    Currently, the Customer Selection interface only allows filtering and viewing based on standard fields (e.g., customer name, ID, etc.). Custom fields that have been defined are not available as filter options or visible columns in the selection grid.

    Requested Enhancement:

    Add the ability to filter by custom field values in the Customer Selection pop-up.

    Add the option to include custom fields as visible columns in the grid view to aid… more

    2 votes

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11. Add start and end date to marketing lists

    As a marketing user on Hero Tools, I would like to expose the next month's campaign products as a "Marketing List" for all customers. I want the list to show the first day in the month, and be available for the whole month.

    Right now; I have to create the list at the right time at the start of the month, I cannot publish it the week before the start of the new month, and if I forget to delete it at the end, it will still show the following month.

    Each marketing list should have a start date (with time) and an end date (with time) to control the visibility of the list.

    As a marketing user on Hero Tools, I would like to expose the next month's campaign products as a "Marketing List" for all customers. I want the list to show the first day in the month, and be available for the whole month.

    Right now; I have to create the list at the right time at the start of the month, I cannot publish it the week before the start of the new month, and if I forget to delete it at the end, it will still show the following month.

    Each marketing list should have a start date (with… more

    2 votes

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    Gathering Feedback  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

    Thank you for submitting this request! We have added this item to our backlog for future consideration and prioritization.

12. Spire CMS - Identifying widgets missing content in current language

    In the Classic CMS, we were able to see a warning or indication style on widgets that did not have content in the current language. However, in Spire CMS, this visual indicator does not seem to be available.

    We would like a way to clearly identify in Spire CMS which widgets have been localized to the current language and which have not, similar to the warning indication available in Classic CMS.

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13. Add the ability to grant impersonate permissions to custom roles

    I want to be able to create a custom role for the admin console users that while given limited permissions through the Application Dictionnary would also be granted the ability to impersonate website users. Currently, the impersonate feature is limited to 4 roles: ISCSystem, ISCImplementer, ISCAdmin, ISCUser. Being able to customize the CanCurrentUserImpersonateAnotherUser method used by the AccountController would give more flexibility.

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    Research & Design  ·  AdminFilip Åström (Product Manager, Optimizely) responded

    Our development team is currently working on this item, and it’s likely to be added to the roadmap soon - pending any technical challenges

14. MFA/2FA for Admin Console Access Across All Domains

    Hi Team,

    Referring to tickets #1676413, #1498526, #1492633 and #1721382 —

    The Brasseler client is looking to enable multi-factor authentication (MFA) specifically for the admin account. Could you please confirm if this is supported by Optimizely?

    We reviewed the documentation provided for Set up multi-factor authentication, but it appears to apply at the Opti ID level, whereas the client is specifically looking for MFA enforcement at the admin account level and at Admin site. This request has come from their internal security team.

    We would appreciate your guidance on this.

    Thanks for your support.

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15. Change default (list / msrp) price to match alternate unit of measure

    When using real time pricing we are locked into one list / msrp price. when a user changes to an alternate UOM the sale price will change but the List price remains static and no longer matches what the user is buying.

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16. Fraud prevention

    We are working to resolve ongoing issues with fraudulent ecommerce orders. Frequently, bots have placed orders using stolen credit card information with valid bill-to addresses but random ship-to addresses. Unfortunately, these orders were shipped before we received dispute requests, which forced us to issue credits to customers and resulted in unrecoverable product losses.

    We attempted to implement the DataDome solution; however, it was not compatible with Optimizely. I also understand that Optimizely currently uses the Spreedly gateway for credit card processing, and I’m aware that Spreedly provides a fraud prevention solution that is not included with Optimizely.

    Could you please let me know if Optimizely has plans to introduce fraud prevention features within its ecommerce platform to help customers reduce the risk of fraudulent orders and financial losses?

    We are working to resolve ongoing issues with fraudulent ecommerce orders. Frequently, bots have placed orders using stolen credit card information with valid bill-to addresses but random ship-to addresses. Unfortunately, these orders were shipped before we received dispute requests, which forced us to issue credits to customers and resulted in unrecoverable product losses.

    We attempted to implement the DataDome solution; however, it was not compatible with Optimizely. I also understand that Optimizely currently uses the Spreedly gateway for credit card processing, and I’m aware that Spreedly provides a fraud prevention solution that is not included with Optimizely.

    Could you please… more

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17. Request for an out of the box configuration setting for when sessions are fully expired

    Request for an out of the box configuration setting for when sessions are fully expired:

    • Session Expiration and let the client decide if they would like to redirect to Session Expired Page, or use Overlay with Session Expired Modal on same page.
    • In this setting we could also provide additional sub-setting with ability to enable a session expiration warning (admin can set the number of minutes)

    Incomplete Client-Side Inactivity Timeout: We have two different issues with this vulnerability,
    • If a customer steps away from their system without an automatic logout after a period of inactivity, there is a risk that others may access sensitive information. (They can’t take any action, however they can see all the information on that current page)
    • Customers believe they are still logged in while attempting to check out or submit orders, only to find themselves logged out unexpectedly. This can be frustrating for them.

    This issue was raised as a security vulnerability by security audit team and it’s also customer experience issue (they are not aware of session expiration). This is already in your tracker but it’s mentioned as “Working as Designed.” but it’s a security issue. Please consider this as a security fix.
    Incomplete Client-Side Inactivity Timeout Low When a user’s session expires, their active window is not redirected to a timeout or login page. Any information on the page remains exposed. Working as Designed. This is currently designed behavior on Storefront, any action on a website after session timeout will redirect user to SignIn page.

    Request for an out of the box configuration setting for when sessions are fully expired:

    • Session Expiration and let the client decide if they would like to redirect to Session Expired Page, or use Overlay with Session Expired Modal on same page.
    • In this setting we could also provide additional sub-setting with ability to enable a session expiration warning (admin can set the number of minutes)

    Incomplete Client-Side Inactivity Timeout: We have two different issues with this vulnerability,
    • If a customer steps away from their system without an automatic logout after a period of inactivity, there is… more

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18. group lines in my list

    Provide the ability to group items in a My List. For example, if a user is creating a My List to capture all the materials used to install bathrooms in a house they could group them by Master Bath, Half Bath, Guest Bath. If there are groups and a product isn't assigned to one, have a default category or "Other"

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19. barcode labels

    We are trying to leverage and promote the barcode label printing feature of My Lists. According to the documentation and print dialog select, we should print labels on the 1" x 3" 2 Column Avery 94224 labels.

    We have two problems with this.
    1. Those labels are hard to come by. They are not stocked in Staples nor are they easy to find on the Avery website.

    1. When printing multiple pages of labels, the print creeps off the label starting on page two. This seems to be an issue with the label. Same behavior happens when printing the labels from the Avery website.

    It's a bad format to print on and makes the functionality basically useless. What about Avery 5161, we have had success with printing labels with that format from the Avery website.

    We are trying to leverage and promote the barcode label printing feature of My Lists. According to the documentation and print dialog select, we should print labels on the 1" x 3" 2 Column Avery 94224 labels.

    We have two problems with this.
    1. Those labels are hard to come by. They are not stocked in Staples nor are they easy to find on the Avery website.

    1. When printing multiple pages of labels, the print creeps off the label starting on page two. This seems to be an issue with the label. Same behavior happens when printing the labels from… more
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20. Promotion Functionality

    E-Commerce Lead

    Promotion Functionality Improvements Background

    At WeSupplyTrades, we rely heavily on Optimizely’s promotion functionality to deliver flexible and customer-centric offers. While the system is powerful, we’ve identified a few areas where usability and efficiency could be significantly improved, particularly in promotion creation and rule management.

    Challenges Identified

    Stackability Rules

    Currently, to manage promotion stacking, we need to add each existing promotion into the rules of every new promotion.

    When a new promotion is created, we must retroactively update older promotions to ensure they’re included or excluded from stacking.

    This process is highly manual, repetitive, and error-prone.

    Category Assignment (L1, L2, L3)

    At present, assigning promotions to categories requires us to drill down to the L3 level.

    This means we must select each individual subcategory, even if the promotion is meant to apply at a higher level (L1 or L2).

    This not only increases setup time but also makes management cumbersome as category structures grow.

    Requested Enhancements

    Simplified Promotion Stackability

    Add a “Stackable” toggle/field within the promotion setup:

    Option to mark promotions as stackable (Yes/No).

    Allow more granular control: some promotions may stack, while others remain isolated.

    This removes the need to manually link every promotion rule and greatly reduces the overhead when creating new offers.

    Flexible Category Assignment

    Enable promotions to be assigned at any category hierarchy level (L1, L2, or L3).

    A promotion applied to an L1 category should automatically apply to all subcategories within it, unless specifically overridden.

    This would dramatically streamline setup for broad promotions and ensure greater consistency.

    Benefits

    Efficiency: Dramatically reduce setup time for new promotions and eliminate repetitive rule updates.

    Accuracy: Lower the risk of errors from manually editing rules across multiple promotions.

    Scalability: Easier management as the number of promotions and categories grows.

    Flexibility: Marketing teams gain more direct control over promotion behavior with clear and intuitive settings.

    E-Commerce Lead

    Promotion Functionality Improvements Background

    At WeSupplyTrades, we rely heavily on Optimizely’s promotion functionality to deliver flexible and customer-centric offers. While the system is powerful, we’ve identified a few areas where usability and efficiency could be significantly improved, particularly in promotion creation and rule management.

    Challenges Identified

    Stackability Rules

    Currently, to manage promotion stacking, we need to add each existing promotion into the rules of every new promotion.

    When a new promotion is created, we must retroactively update older promotions to ensure they’re included or excluded from stacking.

    This process is highly manual, repetitive, and error-prone.

    Category Assignment (L1,… more

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