We need to be either notified or be able to see the Password re-set e-mails being suppressed in at Optimizely
We need to be either notified or be able to see the Password re-set e-mails being suppressed in at Optimizely
4
votes
David Robbins
shared this idea
This is under consideration, especially as we move closer to adding product-specific tooling into Mission Control. Some notes on current state:
- Access to manage the suppression list via a self-service mechanism is not currently supported. We are considering including something like this in Mission Control in the future, however there are dependencies that must be completed first which make the timeline unclear.
- There is no known approach for creating notifications when Mailgun determines an email should be added to the suppression list.
- Though not widely publicized, it is possible to replace the included Mailgun email service provider with a customer's own SMTP server for greater control over this and other email related concerns.
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Charles Ardell
commented
The customer is really pushing for an update on this and the need for better visibility into suppressed emails so support teams do not need to rely on manual ticketing
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David Robbins
commented
We have had many instances where customer cannot login to Optimizely costing us real revenue and major support dollars.
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Saidou Diop
commented
Allow the management of the email suppression list to which email addresses are added after multiple failure to send email.
Currently there is no visibility to this list.