Fraud prevention
We are working to resolve ongoing issues with fraudulent ecommerce orders. Frequently, bots have placed orders using stolen credit card information with valid bill-to addresses but random ship-to addresses. Unfortunately, these orders were shipped before we received dispute requests, which forced us to issue credits to customers and resulted in unrecoverable product losses.
We attempted to implement the DataDome solution; however, it was not compatible with Optimizely. I also understand that Optimizely currently uses the Spreedly gateway for credit card processing, and I’m aware that Spreedly provides a fraud prevention solution that is not included with Optimizely.
Could you please let me know if Optimizely has plans to introduce fraud prevention features within its ecommerce platform to help customers reduce the risk of fraudulent orders and financial losses?
Galina Melnick
shared this idea
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Jan Stagowski
commented
Something that would be extremely helpful is if there was a built-in solution within the Opti CFG platform that would help identify and prevent fraudulent activity.
We would be very interested in learning more about any native tools, settings or features on a roadmap that would help detect and stop these orders. Ideally, we would prefer a solution that can be managed directly within the platform rather than requiring yet another integration with our partner.