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CMP (Content Marketing Platform)

CMP (Content Marketing Platform)

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  1. Customer is working with Tasks originating from Requests. Often the content writers cannot execute the tasks, they archive them. In this case the Request does cannot get Completed and cannot be Declined since there is a task already. The customer is looking for a solution to keep the task and cancel/decline the request.

    2 votes

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  2. When a user inserts a hyperlink in the CMP rich-text editor (within task briefs, content tabs, hypotheses, or campaign descriptions), each link defaults to opening in the current window, and any override must be applied manually on a link-by-link basis.

    This creates several pain points:

    • Users navigating CMP tasks or campaigns can lose their place when a link opens in the same tab, interrupting their workflow.
    • Teams must individually remember and configure the "open in new window" option every time a link is added

    We'd like to request the addition of a global default setting — configurable at the instance…

    1 vote

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  3. Currently, when a user submits a request, the only available actions are Accept or Decline. This creates a gap in the workflow because there is no way to indicate that a request has been accepted but is still being evaluated or queued for setup.

    We need an additional status, such as “Review” or “In Review,” that can be applied after a request is submitted. This status should be visible to both internal users and the requestor, so the requestor understands that their submission is actively being reviewed and has not been ignored.

    From an internal workflow perspective, this status would…

    4 votes

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  4. The system prompts for confirmation every time a date or time is changed, adding unnecessary clicks and time to the process. This may seem small, but it adds up significantly when you have 80+ steps in a workflow AND times are required for every task. Our teams are being delayed daily by this requirement.

    3 votes

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  5. Adding a subtask for the same day requires being careful that its due time is not earlier than the preceding task's time, or the system will reject it and cause more manual work to fix. 
    This would be solved if time wasn't required. But we're open to other solutions.

    3 votes

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  6. In the plan view especially it would be great to have a countdown field for sorting and filtering which tracks the days to a campaigns due date. Currently we track "Days to due date" manually so it would be ideal to automate this in the platform.

    1 vote

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  7. For my role it would be very useful to have all campaigns, I'm the owner of, appear in the 'My work' section.

    At the moment, it mainly shows tasks assigned to me, but it would be much easier to navigate if all of my campaigns were listed there as well. I still need to keep track of overall activity, add assets and content, and monitor progress etc. even for campaigns where I don’t currently have a task due.

    Right now, when I need to find those campaigns, I have to search for them or rely on 'recently viewed' which isn’t…

    3 votes

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  8. I think it would be useful to have the Label colours pull through into the 'List' view in the Plan. We have a number of Label fields we are using in the 'List' view but the colours we have assigned to their values are only showing in the Calendar and Board views.

    This would be beneficial for those wanting to track RAG statuses in the List view in the plan.

    1 vote

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  9. We have a large volume of similar requests being entered into the system. We want ways to make the amount of data entry for each form simpler. Could you prefill from a previous form or copy an existing form as a template for small edits? Can opal anticipate likely form answers based on a users previous submissions? Open to your ideas.

    3 votes

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  10. Unable to make comments when viewing content in full screen.

    1 vote

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  11. Comparing two drafts is great in theory but it is limiting because you can only view previous comments, you cannot add any comments (or additional annotations) on the new draft when reviewing. You have to close out of compare mode, open up the content, annotate or comment, then go back into compare. It's easier to just have two separate tabs open in different windows. Compare would be more helpful if you could annotate while viewing.

    1 vote

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  12. Client requests the ability to edit existing campaign templates directly, including moving tasks into subcampaigns and reordering tasks within both active campaigns and templates. Currently, this functionality is not available, and users must work around it by editing a campaign and saving it as a new template.

    3 votes

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  13. We would like the ability for our leaders to view content and approve it via email. They would get an email with a copy of the content and be able to approve (not make edits) by clicking a button the email that signifies their completion of their step.

    3 votes

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  14. Ability to bring in assets created in Canva directly into a Task in CMP, eliminating the need for manual uploads.

    2 votes

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  15. When submitting a form via template, the confirmation email received needs to have the ability to customise the text.

    1 vote

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  16. When you create a form (via templates) and share this via the URL, the intended user of the form can have the ability to change forms in the 'request type' field which makes the original URL redundant. The URL needs to be locked to that template only for ease of recipient use and it will ensure that the correct form is always submitted.

    1 vote

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  17. Within the Task > Content tab, add a “Last Modified Date” column for assets to improve visibility and make it easier to track when content was last updated.

    1 vote

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  18. As a CMP admin and main responsible for digital assets, i need to be able to sort my assets from A-Z so that it's easier for me to handle asset by asset in accordance with files in my windows file explorer.

    This will also help providing a numbered hierarchy for asset and folders, such as 01 Main folder
    20 Second topic folder
    21 Sub folder of 20
    etc

    1 vote

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  19. Currently you are unable to add cache control headers to assets served from the DAM's CDN.

    We would like a DAM admin the ability configure response headers for their org and/or adding a special query param to the asset url to request the CDN to add the cache-control response headers.

    13 votes

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  20. It would be nice to update prioritization options (showing at the request level) to more than "low" "medium" "high". For example and "urgent" or "hot".

    It would be great to be able to update these or add when needed. However I don't think we have the ability to create new priority options (if we do please let me know!)

    And for lifecycle progression options - at the request level - currently we have "submitted" "accepted" and "declined". It would be great to have an option for when something isn't "declined" however we're not able to accept because (for example) more…

    3 votes

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