Business Calendar - Time Off
-Allow there to be a "Global" region in the Business Calendar
-Allow users to import calendar of time off regardless of whether "Region" is selected (e.g. for Global companies)
-In a workflow, automatically adjust SLAs based on when calendar is blocked (e.g. not allowing users to select a due date for when the calendar is blocked)
3
votes

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Natasha Kappaya commented
Also, don't allow users to set a due date on a time that is blocked off as PTO etc. Or a regional holiday.
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Natasha Kappaya commented
The Critical piece here is the automatically adjusting SLAs based on workflow, including smart durations.