Settings and activity
20 results found
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1 vote
Natasha Kappaya shared this idea ·
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3 votes
An error occurred while saving the comment An error occurred while saving the comment Natasha Kappaya commented
The Critical piece here is the automatically adjusting SLAs based on workflow, including smart durations.
Natasha Kappaya shared this idea ·
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2 votes
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1 vote
Natasha Kappaya shared this idea ·
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Natasha Kappaya shared this idea ·
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Natasha Kappaya shared this idea ·
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2 votes
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3 votes
Natasha Kappaya shared this idea ·
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Natasha Kappaya shared this idea ·
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2 votes
Natasha Kappaya shared this idea ·
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1 vote
Natasha Kappaya shared this idea ·
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3 votes
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5 votes
Natasha Kappaya supported this idea ·
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3 votes
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1 vote
An error occurred while saving the comment Natasha Kappaya commented
"It is important for our user experience that exact key word matches come up in the search result ahead of entries where the keyword is in a brief or comments/etc." - Ciena Corporation
Natasha Kappaya shared this idea ·
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3 votes
Natasha Kappaya shared this idea ·
Also, don't allow users to set a due date on a time that is blocked off as PTO etc. Or a regional holiday.