Settings and activity
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3 votes
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2 votes
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3 votes
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1 vote
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1 vote
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4 votes
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Natasha Kappaya
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The Critical piece here is the automatically adjusting SLAs based on workflow, including smart durations.
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2 votes
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1 vote
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1 vote
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1 vote
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1 vote
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3 votes
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3 votes
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2 votes
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1 vote
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2 votes
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1 vote
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3 votes
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5 votes
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3 votes
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Also, don't allow users to set a due date on a time that is blocked off as PTO etc. Or a regional holiday.