3 results found

1. Ability for admins to see a full list of open zendesk support tickets

   It would be really helpful for admins to be able to see an organisation wide view of open support tickets, ideally filterable by user, product, status, and sortable by date submitted and date last modified.

   3 votes

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   Future Consideration  ·  1 comment  ·  Admin Center  ·  Delete…  ·  Admin →
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2. Admin Center unusable, broken and a dead product

   Admin Center is below standards for usability and efficiency lacking a stack of features:
   - can't mass add users to groups and remove individual permissions
   - can't query all users and select to move the resulted users to a an existing group or create new one
   - can't filter users by their permissions level or product/ project
   - can't filter, search or sort users in the Invitations tab - absolutely useless
   - can't edit product access in a user group if product has already been selected. Example: if some projects from Experimentation have been selected for a group and want to add more or remove some, I can't. Experimentation is not selectable if I want to add. Have to remove all current, save, go back and edit, select new ones.
   - Can't search/filter for a permission level when editing groups
   - Can't sort users
   - Can't search users by product nor permission level
   - Can't send comms to users in groups/ all users or any users at all
   All in all, the new experience introduced last year is appalling and the product is not really been worked on or improved at all since. Disappointing!

   Admin Center is below standards for usability and efficiency lacking a stack of features:
   - can't mass add users to groups and remove individual permissions
   - can't query all users and select to move the resulted users to a an existing group or create new one
   - can't filter users by their permissions level or product/ project
   - can't filter, search or sort users in the Invitations tab - absolutely useless
   - can't edit product access in a user group if product has already been selected. Example: if some projects from Experimentation have been selected for a group and want… more

   3 votes

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   Research & Design  ·  1 comment  ·  Admin Center  ·  Delete…  ·  Admin →
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3. Display company name in the usage and overage email notification

   Email uses the account ID and not the company name which is what I am familiar in using

   1 vote

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   Gathering Feedback  ·  0 comments  ·  Admin Center  ·  Delete…  ·  Admin →
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