37 results found
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Product Switcher should allow opening in new window
When using the product switcher, please allow for opening in a new window/link. Being able to open other apps in new tabs from this dropdown would be a nice quality of life improvement.
This include, shift+click and right clicking and selecting open in new tab/window
Use Case:
Use case is I might be on experimentation web, then want to open OA and Opal at the same time.
In the current state I have to open up random new tabs using links in the product instead of just opening from the dropdown.
If I forget and try to open new tab…
4 votes -
Ability for admins to see a full list of open zendesk support tickets
It would be really helpful for admins to be able to see an organisation wide view of open support tickets, ideally filterable by user, product, status, and sortable by date submitted and date last modified.
3 votes -
Add reporting on related tasks/work requests
Add related tasks to the reporting on work requests. Similarly add work requests into "Related to" when extracting report on Tasks from the Admin view
1 vote -
Enable MFA for specific environments
In order to, for example, utilize regression tests via Playwright, AccelQ or any other testing system, it would be useful to be able to disable MFA for Integration/Preproduction while being enabled in production
2 votes -
Automatically move asset after saving in DAM folder
While we can block the "move" functionality when users save a version of a file, the user has to move the location separately in the DAM as two versions of the same file cannot live in two different locations at the same time.
It would be great if the user did not have to manually move the asset after saving it.
2 votes -
Ability for customers to see all open/recent support tickets across their organisation
Currently customer teams are submitting lots of duplicate tickets or constantly chasing Optimizely account team for updates on tickets - it would be great for customer admins to be able to see a full view of open and recent tickets, last updates etc so that they can chase updates directly from a central location
2 votes -
PIM - Save Product Layout (columns) with Collection or Save View
PIM - Save Product Layout (columns) with Collection or Save View
I constantly have to adjust my columns in Product View, mostly based on the category I am looking at to see/download the attributes. It would be extremely helpful if the Collection saved the columns so we didn't have to adjust all the time. Or allow us to save the column layout somehow so we can easily select.
1 vote -
PIM - Create a separate feedback section
PIM - Create a separate feedback section
1 vote -
PIM - Allow webp images to be dropped on Product page, like they can be in Asset folders
Allow us to drop .webp images directly on a product. It now errors, saying it is an invalid file format. I can drop .webp images in assets folders without an issue, I should be able to drop them on a product page for images.
2 votes -
Add Hyperlinks to Experiment Names in Opti ID MAU Dashboard
In the Opti ID > Usage & Billing > MAU Breakdown Dashboard, the “Experiment Name” column currently displays plain text for each experiment. While this provides identification, users must manually search for the experiment within the relevant Optimizely project to view or edit its details. This extra step slows down workflows, especially for customers or internal teams who need to investigate experiment configuration, performance, or attribution quickly.
Solution: Enhance the “Experiment Name” field in the Opti ID MAU dashboard to display each experiment name as a clickable hyperlink. The link should point directly to the experiment’s details page. The link…
1 vote -
Request to Add More Columns to User List in Opti ID Admin Center
We’d like to request enhanced visibility in the Opti ID Admin Center user list. Currently, to see an individual’s roles and permissions, you must drill down into each user’s entitlements. It would be much more efficient to have additional columns at the organizational level—showing group access and role access —directly in the user list. This improvement would streamline user management and make it easier to understand permissions across the organization at a glance.
2 votes -
Can comments box in support portal be moved to top of page?
When updating a ticket on https://support.optimizely.com/ the comments box is always at bottom of page. When there are lots of replies to an issue, you are constantly moving up and down the page when creating replies. Could the comments box be moved to top, or at least make it a user option, so it can sit at the top of the page, above the latest comment to the ticket?
thanks,1 vote -
Display company name in the usage and overage email notification
Email uses the account ID and not the company name which is what I am familiar in using
1 vote -
API to reset token
Customer may have security requirements to refresh their token periodically. Currently, there is not an API available to refresh the token. There are manual methods revoke and create in portal, but this is prone to error and if you have lots of tokens then this is manually time consuming.
3 votes -
MyAccount Messages Management
Managing my Account Messages
1 vote -
1 vote
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Updated notification on the user's blocked account
When user has blocked his account (too many incorrect password tries), during the logging in the notification just states: "you cannot log in". It would be easier to detect problem, if there is a notification: "your account is blocked, please contact your local admin".
3 votes -
Admin Center unusable, broken and a dead product
Admin Center is below standards for usability and efficiency lacking a stack of features:
- can't mass add users to groups and remove individual permissions
- can't query all users and select to move the resulted users to a an existing group or create new one
- can't filter users by their permissions level or product/ project
- can't filter, search or sort users in the Invitations tab - absolutely useless
- can't edit product access in a user group if product has already been selected. Example: if some projects from Experimentation have been selected for a group and want…3 votes -
Content Graph: Associate Linked Documents with Web Pages in Search Results
When a user adds a link to a document from the media library on a web page, we want the search functionality to return the web page where the document is referenced, rather than displaying the document itself as a standalone search result.
The goal is to ensure that users searching for relevant documents or files are guided directly to the context in which the file is used, providing more meaningful results and a better user experience. This is particularly important when documents are supplemental to page content and should not appear independently in search listings.
3 votes -
Passkeys
When signing into OptiID, it would be much faster (and safer) to use Passkeys where possible. We should offer the option to sign in password-less with passkeys
2 votes
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