120 results found

1. Website User 'Approver' shows GUID value, not readable ID/name

   Website Users>Details show GUID in 'Approver' field, however, export of users correctly shows ID/name of the 'Approver'. As an administrator of user accounts, I need ability to see 'Approver' ID/Name on the user Details page, instead of requiring export of all users to view the identity of the Approver.

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   16 votes

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2. Ability to force website users to sign in

   When Remember Me/Keep Me Signed In is enabled for the website, and the user selects the Remember Me/Keep Me Signed In option when signing into the Website, there is nothing that forces them to sign in again if their role has been changed. They can return to the website based on their cookies, even though their role has now been changed (example: from Buyer3 to Buyer1). As a result, they can place an order without approval.

   Please implement a function to force website users to sign in again when their role has been changed.

   4 votes

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3. Search term made of multiple words

   For demonstration please visit our Support Sandbox website https://support.commerce.insitesandbox.com/ . Searching for the term of pasco lighter (without quotation marks) or "pasco lighter" (with quotation marks) will return the same set of results.

   Comfigured Commerce is only capable of searching for individual word separately. Customer has requested to implement the feature to search (exact match) for a term made of multiple words (like Google).

   3 votes

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   Gathering Feedback  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

   Thank you for submitting this request! We have added this item to our backlog for future consideration.

   
   

4. website users filteraccessible fields

   We need to show assigned customers and roles as column/exportable fields from the admin console. these fields could be delimited as possible multi value but currently cant access those fields at all without going into each individually

   2 votes

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5. Better extensibility options for Search V2 Indexing

   We have a requirement on our project that requires us to change the behavior of the search indexing v2. In trying to do so, our development team ran into an issue where the class we needed to extend was not extensible (internal, sealed, or non overrideable methods).

   Basically what we are trying to do is remove the condition that excludes child products when fetching indexable products that is in line 896 of class Insite.Search.Shared.DocumentTypes.Product.Index.SearchV2.Models.Product (this is in version 5.2.2412.1705)

   What we would like to see changed is:

   1 - Make the SearchV2.Models.Product public instead of internal and remove the sealed keyword (and do the same for other classes in the SearchV2 and SearchV2.Models namespaces)

   2 - If possible, move the lines from 893 to 904 to a virtual method so we can override it - specifically this code:

   var indexableProducts = products
   .Except(inactiveStyleParents)
   .Where(p =>
   p.StyleParentId is null
   && (
   !p.IsDiscontinued
   || (productIdsWithQuantityOnHand.Contains(p.Id) && p.TrackInventory)
   )
   && p.IsActive
   && p.IndexStatus != 2
   )
   .ToArray();

   And it's not really just about this particular piece of code - in that class the entire ReadFromDatabase method has a lot of logic in it, is there any way to break some of that apart into virtual methods, or handler chains / pipelines and make it extensible?

   3 - Make the constructor of class Insite.Search.Shared.DocumentTypes.Product.Index.SearchIndexableProduct public instead of internal

   Without these extension points, we are currently forced to copy / paste a lot of classes from base code, and slightly modify a few of them, in order to achieve the desired functionality. Attached is a screenshot from our pull request showing all of the files we had to copy - the only ones we actually change are the ones highlighted in red.

   And again, this is not just about our specific requirement, but more of a request to open the entire Search V2 Indexing architecture to be more extensible. Right now it's pretty "locked down"

   We have a requirement on our project that requires us to change the behavior of the search indexing v2. In trying to do so, our development team ran into an issue where the class we needed to extend was not extensible (internal, sealed, or non overrideable methods).

   Basically what we are trying to do is remove the condition that excludes child products when fetching indexable products that is in line 896 of class Insite.Search.Shared.DocumentTypes.Product.Index.SearchV2.Models.Product (this is in version 5.2.2412.1705)

   What we would like to see changed is:

   1 - Make the SearchV2.Models.Product public instead of internal and remove the sealed… more

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   7 votes

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6. Order checkout rules

   We received requests from several customers that their business required users to fulfill certain conditions before they can checkout. For example:
   - Minimum order amount.
   - Shipping carrier is required.

   Please implement the capability of creating checkout rules to provide customers with controls over their incoming orders.

   2 votes

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   Gathering Feedback  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

   Thank you for submitting this request! We have added this item to our backlog for future consideration and prioritization.

   
   

   If there are more details regarding the desired experience for these storefront customers who do not meet the rules that would also be appreciated.

   
   

   Would there be a goal to encourage users to shop their MyLists or have selection of recommended products for example or would the desire be to simply disable the ability to checkout with appropriate messaging as to the rule that needs to be met to continue?

7. HTTP Security header support

   We need the Optimizely platform to support the following HTTP security response headers:

   -Permissions-Policy

   -Content-Security-Policy

   These headers are essential for instructing browsers on how to handle website content securely. They enhance overall security by enforcing specific rules, such as preventing cross-site scripting (XSS) and clickjacking attacks.

   Our cybersecurity provider is now requiring that these policies be implemented on all public-facing web servers. As such, support for these headers is a critical requirement moving forward.

   Please advise on the platform’s capability to support and configure these headers.

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   2 votes

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   Gathering Feedback  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

   This change request would increase the risk of site failures occurring if the CSP/header size is too large and require detailed review to help ensure proper guardrails exist.

   
   

   We have added this item to our backlog for future consideration and prioritization.

8. Optimize Wishlist Updates: Refresh Line Item Only, Not Entire Page

   Optimize Wishlist Updates: Refresh Line Item Only, Not Entire Page.

   Current Behavior (for customers using live inventory and price via API):
   In Configured Commerce, when a user updates a product within a list or quote (e.g., changing quantity or removing an item), the entire list page refreshes. This results in longer load times and a less efficient experience, particularly for large lists.

   Requested Enhancement:
   Modify list/quote functionality so that updates apply only to the specific line item being changed, rather than forcing a full list refresh (must also adjust the product total). Ideally, this would be handled via an asynchronous update (API call / AJAX request) that re-renders just the affected line item instead of all items in the list/quote.

   Business Impact:

   Enhances customer experience by making lists more responsive and user-friendly

   Especially beneficial for B2B users managing long or complex lists

   Outcome:
   A smoother, faster, and more modern list interaction that aligns with best practices seen in cart and order management on other eCommerce platforms.

   Optimize Wishlist Updates: Refresh Line Item Only, Not Entire Page.

   Current Behavior (for customers using live inventory and price via API):
   In Configured Commerce, when a user updates a product within a list or quote (e.g., changing quantity or removing an item), the entire list page refreshes. This results in longer load times and a less efficient experience, particularly for large lists.

   Requested Enhancement:
   Modify list/quote functionality so that updates apply only to the specific line item being changed, rather than forcing a full list refresh (must also adjust the product total). Ideally, this would be handled via an asynchronous… more

   1 vote

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   Gathering Feedback  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

   Thank you for submitting this request! Currently in order to handle the complexity of keeping the data consistency between the My List Details and My Lists Page(s) across the wide customer base we require resetting the state after updates on the line item(s) within Lists.

   
   

   While we do not have any changes planned to alter this behavior on base please feel free to continue sharing feedback and impact.

9. Add Custom Field Names as Filter and Column in Customer Selection Pop-up (Admin Console)

   We would like to request an enhancement to the Customer Selection pop-up within the Admin Console—specifically when assigning customers to users. This is for the Configured Commerce product.

   Current Behavior:
   Currently, the Customer Selection interface only allows filtering and viewing based on standard fields (e.g., customer name, ID, etc.). Custom fields that have been defined are not available as filter options or visible columns in the selection grid.

   Requested Enhancement:

   Add the ability to filter by custom field values in the Customer Selection pop-up.

   Add the option to include custom fields as visible columns in the grid view to aid in customer identification and selection.

   Business Impact:
   This enhancement would streamline the process of assigning customers to users, especially in cases where there are a large number of customers and custom attributes are critical for segmentation. It would significantly improve usability for admin users managing complex customer hierarchies or permission models.

   Use Case Example:
   An admin managing customer-user assignment can more easily assign customers based on a custom field rather than searching by customer name or ID.

   Thank you for considering this enhancement!

   We would like to request an enhancement to the Customer Selection pop-up within the Admin Console—specifically when assigning customers to users. This is for the Configured Commerce product.

   Current Behavior:
   Currently, the Customer Selection interface only allows filtering and viewing based on standard fields (e.g., customer name, ID, etc.). Custom fields that have been defined are not available as filter options or visible columns in the selection grid.

   Requested Enhancement:

   Add the ability to filter by custom field values in the Customer Selection pop-up.

   Add the option to include custom fields as visible columns in the grid view to aid… more

   2 votes

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   Gathering Feedback  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

   Thank you for submitting this request! Our team is currently reviewing if and how we may implement this enhancement to filtering within the Admin Console, particularly with consideration of our wide client base. We will update this ticket once we have completed this investigation.

10. Add start and end date to marketing lists

    As a marketing user on Hero Tools, I would like to expose the next month's campaign products as a "Marketing List" for all customers. I want the list to show the first day in the month, and be available for the whole month.

    Right now; I have to create the list at the right time at the start of the month, I cannot publish it the week before the start of the new month, and if I forget to delete it at the end, it will still show the following month.

    Each marketing list should have a start date (with time) and an end date (with time) to control the visibility of the list.

    As a marketing user on Hero Tools, I would like to expose the next month's campaign products as a "Marketing List" for all customers. I want the list to show the first day in the month, and be available for the whole month.

    Right now; I have to create the list at the right time at the start of the month, I cannot publish it the week before the start of the new month, and if I forget to delete it at the end, it will still show the following month.

    Each marketing list should have a start date (with… more

    2 votes

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    Gathering Feedback  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

    Thank you for submitting this request! We have added this item to our backlog for future consideration and prioritization.

11. Spire CMS - Identifying widgets missing content in current language

    In the Classic CMS, we were able to see a warning or indication style on widgets that did not have content in the current language. However, in Spire CMS, this visual indicator does not seem to be available.

    We would like a way to clearly identify in Spire CMS which widgets have been localized to the current language and which have not, similar to the warning indication available in Classic CMS.

    2 votes

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12. MFA/2FA for Admin Console Access Across All Domains

    Hi Team,

    Referring to tickets #1676413, #1498526, #1492633 and #1721382 —

    The Brasseler client is looking to enable multi-factor authentication (MFA) specifically for the admin account. Could you please confirm if this is supported by Optimizely?

    We reviewed the documentation provided for Set up multi-factor authentication, but it appears to apply at the Opti ID level, whereas the client is specifically looking for MFA enforcement at the admin account level and at Admin site. This request has come from their internal security team.

    We would appreciate your guidance on this.

    Thanks for your support.

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13. PIM - bulk product descriptions

    There are no way to export all product description in bulk from Optimizely PIM. I want to be able to export the descriptions for both the main language and the translated languages.
    When I export only one product at a time it works. But having thousands of products in multiple languages is not sustainable. I want to be able to export all product descriptions in bulk.

    Also, the product description gets exported in "code format", meaning the symbols like "<p>" gets embedded in the text. It would be very good if the descriptions could be exported in a clean format without these symbols.

    There are no way to export all product description in bulk from Optimizely PIM. I want to be able to export the descriptions for both the main language and the translated languages.
    When I export only one product at a time it works. But having thousands of products in multiple languages is not sustainable. I want to be able to export all product descriptions in bulk.

    Also, the product description gets exported in "code format", meaning the symbols like "<p>" gets embedded in the text. It would be very good if the descriptions could be exported in a clean format… more

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14. Change default (list / msrp) price to match alternate unit of measure

    When using real time pricing we are locked into one list / msrp price. when a user changes to an alternate UOM the sale price will change but the List price remains static and no longer matches what the user is buying.

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    Gathering Feedback  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

    Thank you for submitting this feedback, can you advise if you've sent this through our support system to review the example in more detail?

    
    

    We would want to have the 'msrp' calculations reviewed, as well as the connecting out of the box property being used or if there are customizations affecting this display.

15. Abandoned Cart Email Metrics

    We'd like to see the ability to get metrics on abandoned cart emails that are sent from the configured commerce system.
    We're currently using this functionality, however we have no insight into there effectiveness, if customers are viewing them, clicking on them or using them to come back to complete a purchase of an abandoned cart.
    I think it would be beneficial to all customer who use this feature to be able to see at least some standard metrics on these emails. Open rate, Click rate, conversion rate, revenue generated, transactions, etc.

    3 votes

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16. Request for an out of the box configuration setting for when sessions are fully expired

    Request for an out of the box configuration setting for when sessions are fully expired:

    • Session Expiration and let the client decide if they would like to redirect to Session Expired Page, or use Overlay with Session Expired Modal on same page.
    • In this setting we could also provide additional sub-setting with ability to enable a session expiration warning (admin can set the number of minutes)

    Incomplete Client-Side Inactivity Timeout: We have two different issues with this vulnerability,
    • If a customer steps away from their system without an automatic logout after a period of inactivity, there is a risk that others may access sensitive information. (They can’t take any action, however they can see all the information on that current page)
    • Customers believe they are still logged in while attempting to check out or submit orders, only to find themselves logged out unexpectedly. This can be frustrating for them.

    This issue was raised as a security vulnerability by security audit team and it’s also customer experience issue (they are not aware of session expiration). This is already in your tracker but it’s mentioned as “Working as Designed.” but it’s a security issue. Please consider this as a security fix.
    Incomplete Client-Side Inactivity Timeout Low When a user’s session expires, their active window is not redirected to a timeout or login page. Any information on the page remains exposed. Working as Designed. This is currently designed behavior on Storefront, any action on a website after session timeout will redirect user to SignIn page.

    Request for an out of the box configuration setting for when sessions are fully expired:

    • Session Expiration and let the client decide if they would like to redirect to Session Expired Page, or use Overlay with Session Expired Modal on same page.
    • In this setting we could also provide additional sub-setting with ability to enable a session expiration warning (admin can set the number of minutes)

    Incomplete Client-Side Inactivity Timeout: We have two different issues with this vulnerability,
    • If a customer steps away from their system without an automatic logout after a period of inactivity, there is… more

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17. group lines in my list

    Provide the ability to group items in a My List. For example, if a user is creating a My List to capture all the materials used to install bathrooms in a house they could group them by Master Bath, Half Bath, Guest Bath. If there are groups and a product isn't assigned to one, have a default category or "Other"

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    Gathering Feedback  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

    Thank you for submitting this request! We have added this item to our backlog for future consideration and prioritization.

18. barcode labels

    We are trying to leverage and promote the barcode label printing feature of My Lists. According to the documentation and print dialog select, we should print labels on the 1" x 3" 2 Column Avery 94224 labels.

    We have two problems with this.
    1. Those labels are hard to come by. They are not stocked in Staples nor are they easy to find on the Avery website.

    1. When printing multiple pages of labels, the print creeps off the label starting on page two. This seems to be an issue with the label. Same behavior happens when printing the labels from the Avery website.

    It's a bad format to print on and makes the functionality basically useless. What about Avery 5161, we have had success with printing labels with that format from the Avery website.

    We are trying to leverage and promote the barcode label printing feature of My Lists. According to the documentation and print dialog select, we should print labels on the 1" x 3" 2 Column Avery 94224 labels.

    We have two problems with this.
    1. Those labels are hard to come by. They are not stocked in Staples nor are they easy to find on the Avery website.

    1. When printing multiple pages of labels, the print creeps off the label starting on page two. This seems to be an issue with the label. Same behavior happens when printing the labels from… more
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    Gathering Feedback  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

    Thank you for submitting this request! Our team is currently reviewing if and how we may implement this feature, particularly with consideration of our wide client base. We will update this ticket once we have completed this investigation.

    
    

    If this is urgent for particular customer(s) or project(s) please note that labels/printing were built with ability for partners to customize/override the existing template.

    
    

19. Promotion Functionality - Managing Stacking and Category Assignment

    E-Commerce Lead

    Promotion Functionality Improvements Background

    At WeSupplyTrades, we rely heavily on Optimizely’s promotion functionality to deliver flexible and customer-centric offers. While the system is powerful, we’ve identified a few areas where usability and efficiency could be significantly improved, particularly in promotion creation and rule management.

    Challenges Identified

    Stackability Rules

    Currently, to manage promotion stacking, we need to add each existing promotion into the rules of every new promotion.

    When a new promotion is created, we must retroactively update older promotions to ensure they’re included or excluded from stacking.

    This process is highly manual, repetitive, and error-prone.

    Category Assignment (L1, L2, L3)

    At present, assigning promotions to categories requires us to drill down to the L3 level.

    This means we must select each individual subcategory, even if the promotion is meant to apply at a higher level (L1 or L2).

    This not only increases setup time but also makes management cumbersome as category structures grow.

    Requested Enhancements

    Simplified Promotion Stackability

    Add a “Stackable” toggle/field within the promotion setup:

    Option to mark promotions as stackable (Yes/No).

    Allow more granular control: some promotions may stack, while others remain isolated.

    This removes the need to manually link every promotion rule and greatly reduces the overhead when creating new offers.

    Flexible Category Assignment

    Enable promotions to be assigned at any category hierarchy level (L1, L2, or L3).

    A promotion applied to an L1 category should automatically apply to all subcategories within it, unless specifically overridden.

    This would dramatically streamline setup for broad promotions and ensure greater consistency.

    Benefits

    Efficiency: Dramatically reduce setup time for new promotions and eliminate repetitive rule updates.

    Accuracy: Lower the risk of errors from manually editing rules across multiple promotions.

    Scalability: Easier management as the number of promotions and categories grows.

    Flexibility: Marketing teams gain more direct control over promotion behavior with clear and intuitive settings.

    E-Commerce Lead

    Promotion Functionality Improvements Background

    At WeSupplyTrades, we rely heavily on Optimizely’s promotion functionality to deliver flexible and customer-centric offers. While the system is powerful, we’ve identified a few areas where usability and efficiency could be significantly improved, particularly in promotion creation and rule management.

    Challenges Identified

    Stackability Rules

    Currently, to manage promotion stacking, we need to add each existing promotion into the rules of every new promotion.

    When a new promotion is created, we must retroactively update older promotions to ensure they’re included or excluded from stacking.

    This process is highly manual, repetitive, and error-prone.

    Category Assignment (L1,… more

    1 vote

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    Gathering Feedback  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

    Thank you for submitting this request! We have added this request regarding promotional stacking/setup to our backlog for future consideration and prioritization.

    
    

20. Marketing lists with no assigned customers should be shown to all customers

    As a marketer on Hero Tools, I want to add campaign lists to show for all customers.

    Currently, you have to assign all customer(s) to a list in order for it to show.

    I have thousands of customers, and if I want the list to show for all of them, I have to assign them all to the list.

    If no customer is assigned, the list should be shown to all customers.

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    Gathering Feedback  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

    Thank you for submitting this request! We have added this item to our backlog for future consideration and prioritization.

    
    

    I understand the current concern being that it can be too difficult to maintain the customers assigned especially when 'all' customers should be assigned and encourage others to vote and support improvements to this feature.

    
    

    Importing Customers is another means currently available which can be used today in situations where there are a large number of customers to assign to a various list:

    1. Navigate to Marketing -> Lists
    2. Click on "import" icon (located on the upper right near the edit options)
    3. Change dropdown from "Lists" to "Customers"
    4. Leverage the "Download Template" to populate and import the desired customers.