Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 10 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Showing 1078 of 1078

Integration with Voyado for loyalty

We have many joint customers, and although Voyado also have a CDP, integrating with their loyalty system would benefit our joint customers and show how well our platforms play together. By integrating, using RTS, the loyalty data on Voyado would b...
6 months ago in Integrations 0 Investigating

Text messaging alerts

When a customer is having platform issues at their site(s), our Incident Management team gets an automated ticket that also get sent to the customer's alert contact list.However, many users need to actively update their email inboxes to be able to...
about 2 months ago in DXP Cloud Services / Infrastructure mgmt. 2

CMS + CMP Publishing Integration

The publishing integration allows you to create, edit, approve, and schedule the publishing of CMS web content without needing to manually link content or switching between products. Planned functionality: Create Web Content in CMP Publish and Sch...
about 1 month ago in Content Marketing / Integrations / Publish to CMS 1 Planned

Adding 'Creation Date' to Reporting

Adding a request to create the 'Creation Date' field on all reports in order to report on number of tasks by created date.
8 days ago in Content Marketing / Plan 0 Future consideration

Add Clover as a Payment Gateway

Our customer is looking at changing the payment gateway they want to use to accept credit cards. One provider that is now being shortlisted is clover, but they are not supported OOTB. Could it be possible to add them?
4 days ago in Configured Commerce / Integration 0

Users & Teams needs update

I'm an Admin for Welcome platform. I'd suggest below improvements to Users & Teams section: New column: last login date. Right now I can't figure out who's not using the system, specially important when users are external. Enable sort on all c...
4 days ago in Campaign 0

Turning off AI features in the CMP

As an organization, we are still figuring out our relationship to AI, especially the legal aspects. Until we have a company-wide "go-ahead" for utilizing AI in our work, we'd like to disable the functionality in the CMP.
13 days ago in Content Marketing 0

Unpublish content from the "publish" menu

Currently the way to "Unpublish" (as in expire) content in the CMS isn't very intuitive for people who don't have lots of Optimizely CMS experience. Especially editors coming from other platforms. I've built a CMS 12 plugin that solves this and pu...
about 1 year ago in Content Management / Content Manager 1 Planned

Editing Single LinkItem

This is related to support ticket: #1080141 In version 12.15.1 at least, when you add a property to a page or block that is a LinkItem (As opposed to a LinkItemCollection) the 'Edit' option takes you to the target of the link, instead of allowing ...
2 months ago in Content Management / Technical 0

Would like quick update field without having to click in Welcome

When reviewing all of my open tasks in a saved view, I would love to be able to put a short note in each task so I can remember day to day - and update quickly - without having to click into the task. I would be able to see these when I pull up my...
14 days ago in Content Marketing / Plan 1 Future consideration