159 results found
-
Send order confirmation as pdf attachment
Our customers want to receive their order confirmations as a PDF attachment. Many still want to print them, attach a digital copy to their ERP, or save a digital copy. PDF's make this much easier.
Many won't order online since they don't like the order confirmations. Others require us to manually send a PDF version out of our ERP after they have placed their order.
2 votesThank you for submitting this request! Our team is currently reviewing this feature, particularly with consideration of our wide client base. We will update this ticket once we have completed this investigation.
-
Order checkout rules
We received requests from several customers that their business required users to fulfill certain conditions before they can checkout. For example:
- Minimum order amount.
- Shipping carrier is required.Please implement the capability of creating checkout rules to provide customers with controls over their incoming orders.
2 votesThank you for submitting this request! We have added this item to our backlog for future consideration and prioritization.
If there are more details regarding the desired experience for these storefront customers who do not meet the rules that would also be appreciated.
Would there be a goal to encourage users to shop their MyLists or have selection of recommended products for example or would the desire be to simply disable the ability to checkout with appropriate messaging as to the rule that needs to be met to continue?
-
HTTP Security header support
We need the Optimizely platform to support the following HTTP security response headers:
-Permissions-Policy
-Content-Security-Policy
These headers are essential for instructing browsers on how to handle website content securely. They enhance overall security by enforcing specific rules, such as preventing cross-site scripting (XSS) and clickjacking attacks.
Our cybersecurity provider is now requiring that these policies be implemented on all public-facing web servers. As such, support for these headers is a critical requirement moving forward.
Please advise on the platform’s capability to support and configure these headers.
2 votesThis change request would increase the risk of site failures occurring if the CSP/header size is too large and require detailed review to help ensure proper guardrails exist.
We have added this item to our backlog for future consideration and prioritization.
-
Add Custom Field Names as Filter and Column in Customer Selection Pop-up (Admin Console)
We would like to request an enhancement to the Customer Selection pop-up within the Admin Console—specifically when assigning customers to users. This is for the Configured Commerce product.
Current Behavior:
Currently, the Customer Selection interface only allows filtering and viewing based on standard fields (e.g., customer name, ID, etc.). Custom fields that have been defined are not available as filter options or visible columns in the selection grid.Requested Enhancement:
Add the ability to filter by custom field values in the Customer Selection pop-up.
Add the option to include custom fields as visible columns in the grid view to aid…
3 votesThank you for submitting this request! Our team is currently reviewing if and how we may implement this enhancement to filtering within the Admin Console, particularly with consideration of our wide client base. We will update this ticket once we have completed this investigation.
-
Make Wishlist Item Line Note Searchable within the Wishlist Search Bar
Problem Statement:
As a frequent user of Lists within the site, I need to find items based on custom information I have added to the Line Note within the List so that I can be sure I am ordering the proper item.Proposed Solution:
Allow for the user to use the existing search field within Lists to find text within the Line Notes of items in the list. Customers will often put Ordering Details, Stocking Data, or even Custom Part Numbers within that field so they can be clear about what is ordered. But, those notes are not searchable, so…1 voteThank you for submitting this request! We have added this item to our backlog for future consideration and prioritization.
-
Inherit Product Assignments in Category Hierarchy for Rule Engine
Current Behavior: In Optimizely, products are currently assigned only to the most specific (end-node) category within a 3-level taxonomy.
For example, if the category tree is:Power Tools > Drills > Cordless Drills
Then a product like a cordless drill is assigned only to the "Cordless Drills" category, and not to "Drills" or "Power Tools".
Problem: This structure causes significant limitations when using the rule engine—specifically the “Product In Category” rule. Since products are not assigned to higher-level categories, those categories cannot be used effectively in rules.
This creates a major pain point when building dynamic catalog restriction groups. Users…
5 votesThank you for submitting this request! We have added this item to our roadmap. Although we cannot guarantee a release date, we expect this feature to be available within the next 12 months.
-
Reintroduce or Provide Alternative Method to Restrict Access to the Admin Console in Configured Commerce (V3)
As part of our recent internal security audit, we identified a vulnerability related to unrestricted access to the Optimizely Configured Commerce Admin Console.
In the legacy V1 architecture, administrators could restrict Admin Console access by domain or IP range using configuration updates (as described in the Optimizely documentation: https://docs.developers.optimizely.com/configured-commerce/docs/restricting-access-to-admin). However, in the V3 architecture, this capability is no longer supported or configurable within the managed environment.
Our support engagement (Ticket #1788512) confirmed that this feature was not migrated to V3 due to complications with the impersonation feature and has since been deprecated. As a result, customers currently have no…
1 vote -
Disable Weak TLS Cipher Suites (CBC-mode Ciphers) in Managed Commerce Environments
As part of a recent internal and third-party security assessment (conducted by Optiv Security), our organization identified that our Optimizely Configured Commerce production environment (www.whitecap.com) currently supports weak TLS cipher suites, including CBC-mode ciphers.
These ciphers are considered outdated and potentially vulnerable to known cryptographic attacks (e.g., Lucky 13 and BEAST). Security best practices and compliance frameworks (such as PCI DSS, NIST SP 800-52r2, and OWASP guidelines) recommend disabling weak or deprecated cipher suites and enforcing stronger ones such as AES-GCM or CHACHA20_POLY1305 with TLS 1.2+ only.
During our support engagement (Ticket #1789304), the SRE team confirmed that…
1 vote -
Add start and end date to marketing lists
As a marketing user on Hero Tools, I would like to expose the next month's campaign products as a "Marketing List" for all customers. I want the list to show the first day in the month, and be available for the whole month.
Right now; I have to create the list at the right time at the start of the month, I cannot publish it the week before the start of the new month, and if I forget to delete it at the end, it will still show the following month.
Each marketing list should have a start date (with…
3 votesThank you for submitting this request! We have added this item to our backlog for future consideration and prioritization.
-
Fraud prevention
We are working to resolve ongoing issues with fraudulent ecommerce orders. Frequently, bots have placed orders using stolen credit card information with valid bill-to addresses but random ship-to addresses. Unfortunately, these orders were shipped before we received dispute requests, which forced us to issue credits to customers and resulted in unrecoverable product losses.
We attempted to implement the DataDome solution; however, it was not compatible with Optimizely. I also understand that Optimizely currently uses the Spreedly gateway for credit card processing, and I’m aware that Spreedly provides a fraud prevention solution that is not included with Optimizely.
Could you please…
2 votes -
Have the ability to create Variants based on Product Lines the same way we have the ability to create Variants based on Product Category
Have the ability to create CMS Variants based on Product Lines the same way we have the ability to create CMS Variants based on Product Category - See Ticket #1647681
2 votesThank you for submitting this request! We have added this item to our backlog for future consideration and prioritization.
-
Order Status not showing product images
We are configuring Product Restrictions on a new site and found that Order Status and Order History detail pages do not show product images if the product is restricted. This leaves a block of white space on line items and it looks incomplete to the user.
We would like to override this behavior, or have an Admin Console setting option to do so.2 votesThank you for submitting this request! Our team is currently reviewing this particularly with consideration of our wide client base. We will update this ticket once we have completed this investigation.
-
Spire CMS - Identifying widgets missing content in current language
In the Classic CMS, we were able to see a warning or indication style on widgets that did not have content in the current language. However, in Spire CMS, this visual indicator does not seem to be available.
We would like a way to clearly identify in Spire CMS which widgets have been localized to the current language and which have not, similar to the warning indication available in Classic CMS.
2 votes -
PIM - History details not shown for latest changes on produts
I'm not able to see the latest change history details for some products.
There are two panels with history lists, one to the left and one in the middle under the "history" tab.The list to the left only shows the latest change on the products but I'm not able to click on it to see the actual change that has been made. I can only see the product status and the date of the change.
On the other hand, the history list in the middle has a drop down where I can click on the different history versions and…
0 votes -
Proactive Site Monitoring
Opti should provide proactive site monitoring to its configured commerce customers. Customer should received an alert from Opti about server errors, hosting issues, site restarts, etc. As hosting provider, Opti should support the platform from this perspective and not be reliant on Partners or the Customers to address these types of errors.
9 votes -
Configured Commerce - CMS - Basic Button - Link Type
Please refer to ticket # 1757749.
When setting a specific URL as the Destination, the Basic Button element does not support language-specific URL(s) in this use case, although language-specific variants are set.
This is a design flaw that needs to be addressed. If customers have different language variants, there needs to be proper URL mapping in the back-end.
We can use Rich Content as workaround, however the point is work efficiency, CMS Basic Button being quicker to add to pages.1 voteThank you for submitting this request! We have added this item to our backlog for future consideration and prioritization.
-
PIM - bulk product descriptions
There are no way to export all product description in bulk from Optimizely PIM. I want to be able to export the descriptions for both the main language and the translated languages.
When I export only one product at a time it works. But having thousands of products in multiple languages is not sustainable. I want to be able to export all product descriptions in bulk.Also, the product description gets exported in "code format", meaning the symbols like "<p>" gets embedded in the text. It would be very good if the descriptions could be exported in a clean format…
1 vote -
Change default (list / msrp) price to match alternate unit of measure
When using real time pricing we are locked into one list / msrp price. when a user changes to an alternate UOM the sale price will change but the List price remains static and no longer matches what the user is buying.
1 voteThank you for submitting this feedback, can you advise if you've sent this through our support system to review the example in more detail?
We would want to have the 'msrp' calculations reviewed, as well as the connecting out of the box property being used or if there are customizations affecting this display.
-
Abandoned Cart Email Metrics
We'd like to see the ability to get metrics on abandoned cart emails that are sent from the configured commerce system.
We're currently using this functionality, however we have no insight into there effectiveness, if customers are viewing them, clicking on them or using them to come back to complete a purchase of an abandoned cart.
I think it would be beneficial to all customer who use this feature to be able to see at least some standard metrics on these emails. Open rate, Click rate, conversion rate, revenue generated, transactions, etc.3 votes -
group lines in my list
Provide the ability to group items in a My List. For example, if a user is creating a My List to capture all the materials used to install bathrooms in a house they could group them by Master Bath, Half Bath, Guest Bath. If there are groups and a product isn't assigned to one, have a default category or "Other"
1 voteThank you for submitting this request! We have added this item to our backlog for future consideration and prioritization.
- Don't see your idea?