Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Showing 1644 of 1644

Filter results by event tags

We often run into this: When evaluating experiments we need to segment users / events that occured under certain conditions. User attributes don't suffice as often the tags we are looking for change during a session. So we would like to be able to...
almost 3 years ago in Experimentation Analytics 0 Planned

Add experiment health indication to shareable view of results dashboard

Currently the experiment health can only be seen if you log into the platform and review results. We share our results broadly across many teams using the share results function in both Web and Feature platforms. On that shareable view, the experi...
2 months ago in Feature Experimentation / Other 0

Mobile friendly editor

I'd like to suggest that the editing/publishing backend of the Optimizely CMS be a little more mobile-friendly. As a website administrator, I want to be able to make minor edits and publish from my mobile device. Often after hours or when I’m away...
about 1 year ago in Content Management / Content Manager 1

Copy & Paste Images into the Editor

Our marketing team often briefs the Graphic Design team by annotating screenshots, and then copying and pasting the screenshot into the brief. This currently doesn't work in the CMP as Local Image Paste has been disabled. Is this something that ca...
about 1 year ago in Content Marketing / Plan 1 Future consideration

More robust text editor content option that isn't tied to an article

We often need to draft content within the platform (and don't have the ability to have a Word integration), but using the Article > text editor option requires us to publish somewhere vs. it being text that just gets pulled into a future design.
7 months ago in Content Marketing / Structured Content 0

UI for managing items in the Graph

Super users and developers troubleshooting Graph content would get a lot of value from a tool to inspect and trim the actual graph entities in a way that's simpler and more intuitive than iGraphQL. Example scenarios Whitelist in CMS was updated an...
7 months ago in Optimizely Graph 0 Future consideration

Additional UWG7 compliant strategies needed (DACH Market)

In Germany there is a law allowing targeted marketing to active customers under specific constraints, regulated by law (UWG §7). These come with a wide recipient base, because no newsletter opt-in is needed an offer a high value business case. Def...
about 2 years ago in Product Recommendations / Email Personalization 2 Investigating

Plan fields allow for "or" condition, not just "and"

We would like the ability to use fields when doing filtering in the Plan view with an 'or' condition, not just 'and'. For example, if someone wants to see all of the tasks they're watching and tasks they have an assigned step in, they currently ha...
2 months ago in Content Marketing / Plan 0 Future consideration

Custom rendering of search result tooltip in the media folder

As an editor when I search for an image in the Media Folder, I would like the search result to indicate in what folder the image was found, for example using the tooltip. I have spoken to support about us creating a custom SearchProvider that woul...
3 months ago in Content Management 0

Step due dates to start from previous step date (not today's date)

When building multiple steps with due dates, it's a bit frustrating that the due date selector always defaults back to TODAY's date. Because the due dates need to be chronological, it would be helpful if the step due date defaulted to the PREVIOUS...
about 1 year ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration