Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Settings + Configuration

Showing 50 of 1353

Rename Platform Objects

We'd like the ability to rename things like campaigns -> programs, tasks -> projects, etc. We spend a lot of time teaching new users to "decode" the platform language, and it makes it harder to drive adoption. Renaming these objecsts to use ...
8 months ago in Content Marketing / Settings + Configuration 0 Future consideration

Link Intake brief with Workflow automatically

Automatically link Intake Brief with the workflow as a rule so that the users do not need to pick one from the dropdown themselves when TASK is created.
about 1 month ago in Content Marketing / Settings + Configuration 0 Future consideration

Taxonomy Hierarchy

Our taxonomy is very big - some labels could have thousands of options. We'd like a better way to organize it, as there is a hierarchy to the way things fit into verticals, product lines, products, etc. We want to ensure users only see relevant va...
11 months ago in Content Marketing / Settings + Configuration 1 Investigating

Delegate Work

We'd like the ability to delegate all or some of someone's work to another user in the case that they go out on leave, leave the organization, etc.
about 2 months ago in Content Marketing / Miscellaneous / Settings + Configuration 0 Future consideration

Replace User with New User

A member of our team has left the business. It would be good if we could replace that User profile in the CMP with a new user who is replacing that role, rather than manually changing every step in all the workflows that relate to that User.
4 months ago in Content Marketing / Settings + Configuration 0 Future consideration

Configuration Change History

We need to be able to view a changelog of admin settings in the platform for audit purposes. For example, we need to know who changed workflow settings, when, the before/after, etc. We would need this for all types of admin functions - user manage...
6 months ago in Content Marketing / Settings + Configuration 0 Future consideration

Helper Text at Field Settings

Adding Helper Text (guidance for end-users on how/why to use a given field) at the template is useful, but setting it up and managing it on each template is time-consuing. We'd like these tips to be available at the field settings level to save ad...
4 months ago in Content Marketing / Settings + Configuration 0 Planned

GraphQL api

We're looking at integrating some data from CMP into other systems (like our optimizely.com CMS instance and PowerBI) and if we need to pull that information now, the "campaign" object in the API is pretty rigid (I can't ask for fields for instanc...
7 months ago in Content Marketing / Settings + Configuration 0 Future consideration

Users & Teams needs update

I'm an Admin for Welcome platform. I'd suggest below improvements to Users & Teams section: New column: last login date. Right now I can't figure out who's not using the system, specially important when users are external. Enable sort on all c...
4 months ago in Content Marketing / Settings + Configuration 2 Future consideration

Limit the number of workflows/briefs visible to different teams

Currently, every user has access to all active workflows and briefs in Welcome. However, we would like to restrict the visibility of workflows and briefs to specific users or teams. For instance, the content team should only see content-related wo...
4 months ago in Content Marketing / Settings + Configuration 0 Future consideration