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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Product Recommendations

Showing 32 of 1506

Status and potential error log for Recommendation feed parser

The products list is fetched by the Product Recommendations engine and parsed. This parsing may fail, but there is no way to check this from the portal without contacting support (who also have no easy way of checking if there is an error). This w...
over 1 year ago in Product Recommendations / Technical 2 Already exists

Back In Stock Trigger

an OMVP has asked about adding a "back in stock" trigger functionality to email/trigger messages. The trigger would work something like: User first browses product on site which is out of stock A day or sometime later the product is now back in st...

Allow experimentation for email trigger campaigns

As a marketer I want to test different triggers and different prioritization against each other and get reports about scenario A and B. For this I'd like to set up an independet set of triggers (set B) with prioritisations and select a %, a set of...
over 3 years ago in Product Recommendations / Email Personalization / Experimentation 0 Future consideration

HSTS on the root domain

We are experiencing some redirection issues we have no control over as they are done in the root domain. http://oldsite.com redirects to https://www.oldsite.com then finally to https://www.newsite.com The redirection should be as follows: http://o...
about 1 year ago in Product Recommendations / Technical 4

Additional UWG7 compliant strategies needed (DACH Market)

In Germany there is a law allowing targeted marketing to active customers under specific constraints, regulated by law (UWG §7). These come with a wide recipient base, because no newsletter opt-in is needed an offer a high value business case. Def...
over 1 year ago in Product Recommendations / Email Personalization 2 Investigating

Reporting API

One customer would like to be able to automatically retrieve data from the backend via an interface.They have asked us to provide them with the necessary API documentation. Currently there is apparently only the manual CSV export (attachment).Howe...
over 3 years ago in Product Recommendations / Analytics 0 Already exists

Ability to save various requests as drafts

It would be great to have the ability to save work requests in Draft status. Some of the forms are long and you might realize 1/2 way through that you are missing a required field . if you could save it and come back to it, you wouldn't lose your ...
about 1 year ago in Product Recommendations / Portal 4

Manually adding products to email

I wanted to manually select 8 items and insert them into an email. First I had to use a filter and select exact match on the 8 products. I matched by name. After achieving my goal of creating the Product Set, I was unable to finish my project beca...

Ability for our customers to add and remove client users

Ability for our customers to add and remove client users. Atm if an employee leaves or joins, they will have to request for that person to be added or removed from the personalisation portal. This will either be carried out by the CSM, or the CSM ...
about 1 year ago in Product Recommendations / Portal 0

Feature Request - CAPTCHA for User Account Creation Workflow

Hello Team, We have recently observed a significant increase in unwanted user accounts being created on our production site, Beauty School Store (https://beautyschoolstore.com/). we need to stop this in some way by adding a CAPTCHA in the user acc...
4 months ago in Product Recommendations / Technical 0