575 results found
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Team-based CMP Notices
An option to create notices in CMP for specific Teams/Users/Role-types to ensure necessary team members receive relevant updates.
2 votes -
Scheduled CMP Notices
An option to schedule a notice to start/end on a given date/time.
2 votes -
View out of office in convert screen
It would be super helpful to be able to see someone's out of office (the red exclamation or something similar) while in the conversion screen (converting from request to task).
1 vote -
SLA Fields by Template
Add SLA fields preset by template type. For example, a Website request template could have an SLA of 5 days that automatically appears on the form (read-only for users). The system would also automatically close tickets after a set period (e.g., 2 weeks) if there’s no follow-up from the requester.
1 vote -
Support link in navigation on CMP
I have raised a few support tickets and whilst it is easy to do that via the navigation, it it not possible to quickly get to the support portal to see how the tickets have progressed. It would be good in the navigation, or in the Customer Support 'Contact us' pop-up, to have a link to the support portal.
1 vote -
Adding Asset from Library - Labels
When adding Content to the Content tab from Library, the fields/labels on the asset uploaded should be brought over from library items automatically. Right now, this only happens when "creating a task" from a Library asset, but that is not how our current workflow operates. When the new labels come in, flag any conflicts with existing fields and ask to choose the correct tag.
6 votes -
Value Name with Field Id
Currently, the CMP asset response returns only the value IDs inside the Values array. The response structure should be updated to return a collection of objects, where each object includes both the ValueId and the corresponding ValueName.
"Fields": [
{
"Name": "GEOGRAPHY",
"Values": [
"d26e76eed40611f0a979d6dd850eab0790",
"37b86280d40711df0afc59a90521e39d3",
"d26d00ded40611f0a97d9d6850eab0790"
],1 vote -
Change Fields in Work Requests
We started to use Work Requests for managing intake of the marketing requests. The standard field "Deliverable Due Date" is obviously the essential one on all forms.
Issue:
Due Dates often change during the delivery but this is not possible to change in the Requests so many times they get overview. Why not to have the WRQ fields editable?3 votes -
Optimizely defaults to Eastern Standard Time - give the option universal or selectable time zone
Marketing Manager with employees that live all over the country and all different time zones
4 votes -
Sorting in the Board View
In the Board View, you're able to Group by Date, but from there, there's no option to sort the dates so that the tasks with the most pressing due dates appear first
6 votes -
fiscal
Fiscal year vs. Calendar Year
I know we can create custom views but it would be ideal under the Organization's Business Calendar to change to a fiscal calendar so that when we share views based on quarters, it aligns with how our company operates, i.e. our Q2 is Jan-Mar, not April-Jun.
1 vote -
Restrict Workflow usage
You should be able to restrict usage of Workflows to certain Assets, or to certain Teams/Users (or, ideally, a combination of both).
We have certain assets which need to go through specific approval flows for compliance reasons and currently the platform has no way to restrict who can do this, or whether the Asset can be put through different workflows accidentally.
1 vote -
Allow Collaboration in a Library Collection
Currently, sharing a Collection in the CMP Library only provides read-only access to assets. Even when shared with internal users who have the appropriate role and permissions, they are unable to add assets to the collection, rename it, or edit the description.
I want to be able to grant "Co-Owner" or "Editor" permissions to specific internal users for a Collection, so that they can contribute without needing to be the original creator.
If possible, here's some suggested functionality:
Permission Tiers for Collections: When sharing a collection, allow the owner to select "View Only" or "Can Edit."
Shared Management: Users with…
1 vote -
Enable and disable workflow access by team
Functionality to allow admins to enable access to workflows to specific teams or to disable access to specific teams.
2 votesWould love to hear more about the current blockers and how having access specific workflows would help in your day to day activities.
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Attachments not taken from Work Request into Task
When creating a TASK from a WRQ which has Attachments, these are NOT pulled over to the Task´s Attachments which seems counterintuitive as the Creative Assets are pulled over from WRQ (Creative Assets) into the Task´s Content tab. This means extra manual work for users who are annoyed why this is not working if it works for Creative Assets field (but not all files for a WRQ are necessarily creative assets). Would be great to see it harmonised. Thanks so much
4 votes -
Integration of Oracle HR system into Business Calendar/resource management module
It would be great if there was a way to integrate common HR systems into the business calendar functionality in CMP. The goal is to ensure visibility of planned time off when allocating work.
5 votesWe are building a new resource management module that will display team members' outages in a calendar view—this will allow more visibility when allocating work.
After the new module is launched, it is on our very long term roadmap to explore integrations with email/calendar and HR systems.
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Workflow filter and search
We have A LOT of Workflows set up on our instance. We need to be able to find workflows in huge long lists of workflows with similar names, which can be hard to do if they have the same prefix/similar names.
Ideally we would be able to:
- Restrict access/visibility of some workflows by User/Team so they don't appear in drop-downs
- Filter/sort workflows when they are presented in the UI
- Display the whole name of the workflow in the UI (or on mouseover) as opposed to truncating it so they all look the same after the first "x" characters
2 votes -
DAM Filtering - Limit Results to a specific Folder
At this time, the filters search all assets, regardless of the folder they are in. Ciena would like the ability to filter within a specific folder
4 votes -
My Work View - Add Step End/Due Date
Can a due date please be added for the step that is assigned? Right now only the task due date is visible.
4 votes -
Setting Asset Expiry Date across content on task
Hello - it would be great if we could utilize Opal for adding "asset expiry date" across final content files within tasks. It's extremely tedious to do this manually especially on tasks with multiple items in the content tab. Sometimes we have well over 20 items, at times close to 100.
The reason we're setting "asset expiry date" is to help automate archiving content in the DAM Library. Once a final version has been uploaded to a task, we've started adding "asset expiry date" so that when the final version is added to the Library, it has an expiration date…
3 votes
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