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  1. There appears to be a Usability Issue when needing to archive products/variations within the Connect for Commerce UI on certain type of catalog structures.. see report Jira COM-21799
    For example if there is a flat catalog structure and alot of products under few categories/nodes. To archive a product/variation you currently need to be able locate the product under the category/node UI list, though sometimes this list can be hundreds of products long. So it can be verytricky to scroll and find the correct product. And when editing a product in “All properties mode” it is not possible to add it…

    3 votes

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  2. Want to implement gift card features on our platform without the dev heavy effort of a full custom integration. Can this be a templatized feature so that this capability is more plug and play?

    2 votes

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  3. In order for development teams to identify development issues within their implementation they need to be able to see under the hood of their implementation and inspect the qualitative metrics of their implementation.

    Additionally, within our production environment, we should have a variety of metrics available to us to diagnose the quality of an implementation. These metrics would help guide our investigation as the

    Currently, this is missing and we have major issues with partner and customer implementations because of it and our MTTR within our production environments is protracted because of the lack of this information.

    We also need…

    1 vote

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  4. Without proper detailed documentation of configuration values, we can't expect partners/customers to properly configure our products. There is simply not enough detail in documentation to aid developers in the proper configuration of values, which results in production misconfigurations and causes unnecessary work.

    https://docs.developers.optimizely.com/commerce-connect/docs/caching

    1 vote

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    Committed  ·  0 comments  ·  Admin →
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  5. Today, on my call with Wex, we came across a caching issue that I wanted to see if we could scan for potential cross-customer issues and generate a report on to help customers improve their performance.

    Wex basically had a copy/paste "bug" in their configuration that came from documentation that likely every customer is using. It's likely that it's been misconfigured across many customers.

    You can see here the documentation shows 1 minute as the cache duration. In many cases this should be set to 10 or 20 or 30.

    https://world.optimizely.com/documentation/Items/Developers-Guide/Episerver-Commerce/9/Caching/

    Is it possible to get someone in RE or…

    1 vote

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  6. We have recently introduced a new custom order status called "Pending".

    In our custom order workflow, when an order is placed using a specific payment gateway then it first gets "Pending" status and later the status is changed to 'In Progress' or 'Cancelled' via a webhook call.

    As shown in the screenshot attached, it is possible for us to filter sales orders by this custom status and we can also view this in the grid but there is no way to change the status from "Pending" to "In Progress" or "Cancelled" using the Actions available in the order detail screen.

    2 votes

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  7. The scenario for usage is to add monitoring to be able to react swiftly on production issues and support our partner customers.

    This gives both us partners and Optimizely more enviroment insights which results in more stable environments and happy end users and thereby customers.

    Some examples to mention a few scenarios:
    Response times in checkout
    High error rates
    Failing external calls
    Slow response times external services
    Slow response times servers
    Failing endpoints
    Asp.net core threading issues
    High cpu on web fronts
    High cpu database
    SQL locks
    SNAT issues
    Anomalies in traffic or exceptions after deploys

    Best Regards / Jakob

    4 votes

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  8. When creating a custom meta class and linking it to e.g. a customer object, the meta class and it's data is shown on the customer object.
    With AddPermissions() access rights for this metaclass are added for the "administrators" group. Non administrators, that can see/edit the customer object, also have access to the tab for the metaclass.

    It would be great if the access for the custom metaclass rights were implemented on the tabview level

    It is also a limitation at API level as well, accoring to support, so the API should be enabled code to customize the tab level permission…

    1 vote

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  9. When viewing the categories/items added to a discount, it would be helpful to show the full catalog path of each item, to ensure the correct categories/items are added.

    Currently, only the name of the category/item is shown.

    1 vote

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  10. 3 votes

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  11. When we set content to archived, it can still be routed to.
    This should be unpublished or updated to say isActive = false when archived, or an option provided to do this so it isn't 2 separate requests

    1 vote

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  12. Currently it is not possible to archive content using the commerce api, meaning we had to create a separate integration for this in our PAAS CMS code which makes use of the ICatalogArchiveHandler.
    Ideally we would have been able to do this via an API, providing just the code

    1 vote

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  13. I need to be able to GET and PUT Address custom metafields using ServiceApi. Currently this is possible for Organization business entities using the json body "Properties" array. This is documented in the API documentation. But if a custom metafield is added to an Address, which is used on an Organization with the "Addresses" array, neither can you GET the custom metafields in the response, but neither can you PUT the custom metafields in an update.

    I was informed that this was indeed not possible right now in ServiceApi hence my request here to have this added.

    1 vote

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  14. The "catalog" tab in the right-hand pane of the CMS should have an associated setting for alphanumeric sort.

    2 votes

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  15. There was a support request raised for this earlier, and we have been told that it is not supported at the moment: https://support.episerver.com/hc/en-us/requests/1757342.

    For our business, we would love to have the ability to refund the customer at any stage of the order. In this case, a customer has purchased a product (online courses) and made a exchange one or more times, but eventually could not make it.

    The current system cannot refund the order through the Optimizely Commerce interface, and we have to refund from the relevant payment gateway (e.g. Stripe) directly.

    In the Optimizely Commerce UI, we…

    1 vote

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  16. Commerce Connect > Edit product/variant

    When viewing the All Properties of a product, variant or SKU, it would be useful to show a list of any marketing campaigns/discounts that the item is included in.

    This would help a marketer clean up campaigns and reduce the risk of items being added to wrong/multiple campaigns in error.

    2 votes

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  17. Commerce Connect > Marketing > Campaign > Edit discount

    If an item is included in multiple active discounts - and exclusions are not set up - there's a high chance of a wrong discount being applied (discount-on-discount).

    This could be avoided if the user is presented with a notification/warning that the item added is also included in another active discount/campaign.

    1 vote

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  18. Commerce Connect > Marketing > Campaigns > Edit Discount

    When viewing the items added to a discount/campaign, the list of items can grow long and jumbled. It's harder to find products to remove/edit when the list is in no particular order. There should be a way to quick-sort the list of items in Alphabetical order, by Publish/Modified date, or by Publish State (unpublished/published/expired).

    (If sorting by Publish/Modify date, the unpublished/expired items can be listed at the bottom - perhaps negating the need for sorting by State).

    The existing drag-n-drop sort feature, as well as the "Move up/Move down" context option,…

    1 vote

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  19. Commerce Connect > Marketing > Campaigns > Edit Discount

    When viewing the products/variants/SKUs that is added to a campaign, the name is often cut off because there is not enough space. This makes it harder to differentiate between similar-named items.
    Meanwhile, the items' publish/modified date and the user that published the item, is less important in this context and can be moved/shrunk to give more space back to the item name.

    1 vote

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  20. In UI for Url -
    customerdomain/EPiServer/Commerce/OrderManagement#/

    Make a read-only role to be able access but only view orders and carts.

    4 votes

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