Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Showing 1721 of 1721

Database needs to be made readily available for reporting

Hi - we high a high need to get either ad hoc database access or a regularly scheduled (weekly) database copy to inform our business reporting. Optimally if we could trigger a database download ad hoc, that would also help us when we need to quick...
almost 2 years ago in Configured Commerce / Technical 0 Investigating

Identify New Users in Insite Analytics

We have a desire to see how many new customers are ordering from our website on a weekly and monthly basis. My current timeframe is looking back to our go-live date - 10/09/19. Right now I am doing this very manually. Looking up what customers ord...
over 3 years ago in Commerce Analytics 0 Planned

Customer Lists - Reporting

Tied into my other request it would be nice to have reporting on the list feature as well: How many customers are using listsItems most frequently put on listsTop items purchased from the listsAverage # of items on a list Also more complex reporti...
over 3 years ago in Commerce Analytics 0 Gathering interest

Abandoned Cart Data

The ability to send abandoned cart emails is great, but I would also like to see the ROI. Open rate, click through rate, how many customers actually completed a purchase of one of those items....etc. Not sure if this is something that needs to be ...
over 3 years ago in Commerce Analytics 0 Gathering interest

Move application log storage from InsiteCommerce database to a different log storage or dedicated logging application

For two reasons mainly- Application logs in the same database is causing performance issues.- It is hard to search something in log and it is too slow.
over 3 years ago in Configured Commerce / Technical 0 Planned

Support Authorization Code flow

We would like Optimizely to support Authorization Code Flow, and to support the use of the platform as an Identity Provider, so it can be included in regression testing. Currently, this is not included in release regression testing.
almost 2 years ago in Configured Commerce / Integration 1 Already exists

Logo/Icon for Documents

Instead of the current default icon used for documents (a paper with an exclamation), there should be the option to add an icon or have it automatically generate based on the file type - like a PDF icon for PDF documents.
almost 2 years ago in PIM 3 Planned

Identifying what code release is on which platform is difficult to ascertain.

As a Web Development Lead, I need to know what code is running on Integration, PreProduction and Production. However, as we can only see the last 10 Deployments, the last release to Production may drop off the list if the team is busy making multi...
almost 2 years ago in DXP Cloud Platform / Code deployment 1 Already exists

Eyedropper tool

My wish is to have an eyedropper tool, like in Adobe CS, for picking up text or information. I publish academic articles that contain a large number of references, so the references list/block can be extensive. I add references to the body text fr...
over 3 years ago in Content Management 0

Ability to add order notes in the cart detail page

It would be helpful if the Customer Agents could add additional notes at the cart level when they are building a customer's cart. This would need to be saved in the PO.
over 3 years ago in Customized Commerce / Customer Services 1 Already exists