Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Product Recommendations

Showing 35 of 1353

Generic Recommendations with 'Do Not Track' enabled

When a customer currently disables cookies or has enabled 'Do Not Track' online the personalization engine does not return any results to the website meaning an empty space is displayed. We would like generic recommendations to be returned to the ...
over 2 years ago in Product Recommendations / Technical 1 Investigating

Status and potential error log for Recommendation feed parser

The products list is fetched by the Product Recommendations engine and parsed. This parsing may fail, but there is no way to check this from the portal without contacting support (who also have no easy way of checking if there is an error). This w...
over 1 year ago in Product Recommendations / Technical 2 Already exists

Email Widget Editor - Add Sale Attributes for Preview

For a client setting up Email Product Recs widgets, one of the most common and most basic tasks is to set up rules for formatting UnitPrice and SalePrice for products that are on sale (reduced price). But the widget preview in style editor doesn't...
almost 2 years ago in Product Recommendations / Email Personalization / Portal 1 Investigating

'All' Dropdown option in currency filter

As a customer, in the Personalization Portal reporting section, I want to be able to select all currencies, so that I can see their combined revenue. At present, if a customer has multiple currencies in one portal, they are unable to see a combine...
30 days ago in Product Recommendations 0

HSTS on the root domain

We are experiencing some redirection issues we have no control over as they are done in the root domain. http://oldsite.com redirects to https://www.oldsite.com then finally to https://www.newsite.com The redirection should be as follows: http://o...
8 months ago in Product Recommendations / Technical 3

Allow experimentation for email trigger campaigns

As a marketer I want to test different triggers and different prioritization against each other and get reports about scenario A and B. For this I'd like to set up an independet set of triggers (set B) with prioritisations and select a %, a set of...
almost 3 years ago in Product Recommendations / Email Personalization / Experimentation 0 Future consideration

Additional UWG7 compliant strategies needed (DACH Market)

In Germany there is a law allowing targeted marketing to active customers under specific constraints, regulated by law (UWG §7). These come with a wide recipient base, because no newsletter opt-in is needed an offer a high value business case. Def...
over 1 year ago in Product Recommendations / Email Personalization 2 Investigating

AI generated campaign/widget configuration

In the Personalization Portal, add an option for creating a campaign or widget configuration using AI. Problem: Configuration in Product Recs is sometimes difficult for a user - especially for customer. They must understand the concept of algorith...
about 2 months ago in Product Recommendations / Portal 0 Investigating

Ability to save various requests as drafts

It would be great to have the ability to save work requests in Draft status. Some of the forms are long and you might realize 1/2 way through that you are missing a required field . if you could save it and come back to it, you wouldn't lose your ...
8 months ago in Product Recommendations / Portal 4

Reporting API

One customer would like to be able to automatically retrieve data from the backend via an interface.They have asked us to provide them with the necessary API documentation. Currently there is apparently only the manual CSV export (attachment).Howe...
almost 3 years ago in Product Recommendations / Analytics 0 Already exists