Skip to Main Content
Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

ADD FEEDBACK

Customer Services

Showing 7 of 1664

Ability to disable actions

In some projects, the Customer Service do not have to use some features. For example, in our case, we do not use the Subscription feature. However, it is easy to click on the Convert to Subscription by mistake, creating a Subscription inadvertentl...
over 3 years ago in Customized Commerce / Customer Services 1 Planned

Multiple Customers With The Same Email

Please, allow users to create/update multiple customers with the same email in Commerce UI. It is possible at API level at the moment.
about 2 years ago in Customized Commerce / Customer Services 2 Planned

Rewrite CustomerContext to a service with interface

I would be happy to see the CustomerContext class turned into a class with an interface, and no usage of the CustomerContext.Current singleton. This way it can be overwritten or intercepted for customization. In the same way, the logic of Mediacha...
over 1 year ago in Customized Commerce / Customer Services 1 Future consideration

Ability to edit Custom metada in the Cart Details page

It would be great if we were able to display custom metadata at the cart level and allow the Customer Service agents to edit those attributes before they convert to a Purchase Order.
over 3 years ago in Customized Commerce / Customer Services 1 Gathering interest

Sales Manager role needs to easily see RFQ's that are pending for their team

The sales manager role has the potential to be an awesome feature. The problem is currently the sales manager has to toggle between customer accounts. A real world example. We have a sales director. She has one global account manager that reports ...
over 1 year ago in Customized Commerce / Customer Services 0 Gathering interest

Budget Management Updating

Several of our customers have a minimum spend that they are contractually obligated to meet each month. Budget Management should allow alerting of the Administrator if the buyer is not on track to meet the monthly spend. The buyers at many of our ...
over 1 year ago in Customized Commerce / Customer Services 1 Gathering interest

Ability to add order notes in the cart detail page

It would be helpful if the Customer Agents could add additional notes at the cart level when they are building a customer's cart. This would need to be saved in the PO.
over 3 years ago in Customized Commerce / Customer Services 1 Already exists