Sendgrid Bounce back List
Customers would like the ability to have the list of emails on the Sendgrid bounce back list sent to them automatically or accessible within the DXC Dashboard/CMS. Current process requires them to submit a support ticket and request the information but they would like more visibility and control over this information.
AdminChynna Roberts
(Senior Customer Success Manager, Optimizely)
shared this idea
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Kenny Gutierrez
commented
We are a DXP Production customer (CECO02) and have the same need, beyond the bounce list. Today we cannot see whether a SendGrid message from our site was delivered, bounced, dropped, opened or clicked. Our API key does not have the Email Activity scope (403 Missing Scope), so every check needs a support ticket to Optimizely. Please consider either the SendGrid Email Activity API scope for DXP customers or the SendGrid Event Webhook, as another customer suggested, so that we can store delivery events in our own telemetry. Related support ticket: #1948901.
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Wezz Balk
commented
I'd be great if it was possible to get a webhook that reported any bounced mails that occured from mails sent out from SendGrid.
Then we could handle it on our own.
It looks like SendGrid already supports webhooks for this:
https://www.twilio.com/docs/sendgrid/for-developers/tracking-events/event