Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Built in flags for feed failures

Built in flags for feed failures. Customers should be notified immediately if there feed is failing. An email should be sent directly to the customer as soon as the feed fails. The email would include why the feed has failed and the email for thei...
about 2 years ago in Product Recommendations / Technical 0 Investigating

Replace "delete" with "archive" for an experiment in REST API doc

I'd like to suggest replacing "delete" with "archive" on that page as this request doesn't delete experiment, just archives it and it's confusing for the customers. https://docs.developers.optimizely.com/experimentation/v3.1.0-full-stack/reference...
about 2 years ago in Web Experimentation / APIs 0 Investigating

Comment on Tasks from Board View

Allowing users to comment on task directly from the board view would save a ton of time during daily standups. Right now, we have to click into each card and open the related object in order to make a comment.
about 2 years ago in Content Marketing / Plan 0 Investigating

MA Connector - Microsoft Dynamics

The authentication approach (username / password) is not a secure approach to connecting to MS Dynamics, and goes against Microsoft's recommended approach. Microsoft recommends you do not use the ROPC flow. In most scenarios, more secure alternati...
about 1 year ago in Integrations 0 Investigating

Filter fields in Reports

The ability to select specific fields to export a report of would be helpful. Now the excel sheet just has all of the fields listen in the same cell. But often times we want reporting on one specific field and/or one specific field selection option.
about 1 year ago in Content Marketing / Miscellaneous 1 Investigating

DAM + CMS

We need a better integration between CMS and DAM.
about 1 year ago in Content Marketing / DAM/Library 0 Investigating

CMS + FX

We need an integration between FX and CMS similar to the one Contentful has but better.
about 1 year ago in Feature Experimentation / Experiment Authoring 0 Investigating

No heading on the report export

In the report module recently released in CMP it would be great to have the heading of what you filtered in the export of the report
about 1 year ago in Content Marketing / Miscellaneous 1 Investigating

Ability to add any Task, Event or Campaign to a Milestone

We'd like to be able to add any Task (from any campaign), Event or an entire Campaign (this one may be a stretch, I know) to 1 unique Milestone so that we can link these multiple activities to a single traceable milestone. This would be beneficial...
over 1 year ago in Content Marketing / Plan 1 Investigating

Search boosting needs to be more granular

Instead of tuning 0-100 or even 0-10, the tuning on the Boosting dashboard is available only from 0-4, which is not granular enough. Often small changes in rank tuning are what is required, but the dashboard does not allow that kind of experimenta...
over 1 year ago in Search & Navigation 0 Investigating