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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Built in flags for feed failures

Built in flags for feed failures. Customers should be notified immediately if there feed is failing. An email should be sent directly to the customer as soon as the feed fails. The email would include why the feed has failed and the email for thei...
about 1 year ago in Product Recommendations / Technical 0 Investigating

Replace "delete" with "archive" for an experiment in REST API doc

I'd like to suggest replacing "delete" with "archive" on that page as this request doesn't delete experiment, just archives it and it's confusing for the customers. https://docs.developers.optimizely.com/experimentation/v3.1.0-full-stack/reference...
over 1 year ago in Web Experimentation / APIs 0 Investigating

Change Deliverable Due Date After Acceptance

A feature request for the UI. Especially the ability to be able to change the “Deliverable Due Date”, which I know is possible by “Un-Accepting” the request, but this only works if the Work Request doesn’t have any Tasks or Campaigns already creat...
about 2 years ago in Content Marketing / Requests 1 Investigating

Comment on Tasks from Board View

Allowing users to comment on task directly from the board view would save a ton of time during daily standups. Right now, we have to click into each card and open the related object in order to make a comment.
over 1 year ago in Content Marketing / Plan 0 Investigating

As an editor, I'd like navigate to page associated to "For this Page" asset folder

When editing a content object located in "For this X" asset folder I would like to find/navigate to the X content. This can be solved by adding a link in the "For this X" breadcrumb.
over 1 year ago in Content Management / Asset Management 1 Investigating

Optimizely UI could offer an extract of user IDs

A customer has requested that the Optimizely UI offer an extract of user IDs which could be used by us to investigate and understand possible differences between the Results page data and their Enriched Events Export data. This customer has seen f...
11 months ago in Experimentation Analytics / Results Page 0 Investigating

Improve consistency of right clicks

Right now the ability to right click on a link is wildly inconsistent. Would be super helpful if you could right or cmd/ctrl click on any link type to open it in a new tab. The below is not comprehensive, but gives a good idea of where we often ru...
12 months ago in Content Marketing / Settings + Configuration 1 Investigating

allow option to change date picker to American-style

The current date picker is set to European-style weeks that end on Sundays. (see attached image) I would like to request an option to change this to American-style weeks that end on Saturdays.
about 1 year ago in Campaign 0 Investigating

Arabic UI

I would like the UI to be available in Arabic, so that it's easier to adopt for my users.
over 2 years ago in Content Management / Editing 0 Investigating

Add impressions usage info to experiment result dashboard

As an 'experimenter' and Optimizely admin within my organisation, I'd like to have a clear snapshot of used impressions when checking a progress of my experiment. At the moment I can only see bucketed visitors which in the context of my industry (...
about 1 year ago in Experimentation Analytics / Results Page 0 Investigating