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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 10 votes in total. Thank you for your feedback.

Categories Technical
Created by Guest
Created on Dec 2, 2022

Built in flags for feed failures

Built in flags for feed failures.

  1. Customers should be notified immediately if there feed is failing. An email should be sent directly to the customer as soon as the feed fails. The email would include why the feed has failed and the email for their CSM and support team

  2. We should also have a flag for feeds that are successfully uploaded but have not been updated. For instance, if we notice a feed hasn’t changed after 3 days, this should also be flagged to the customer, as stagnant feeds can also lead to issues with OOS products and placeholders