Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Showing 1620

Access to Cloudflare Logs API for collection to SIEM

As part of our Cyber Security requirements we are required provide our System, Application and Firewall logs to our SIEM managed by our MSSP. They currently ingest all Cloudflare logs by accessing the API as part of their collection process and cu...
over 2 years ago in DXP Cloud Platform / Telemetry 1 Already exists

Debugger for events not triggering

Make it easier to understand if an event would not trigger in an experiment, for example by Implementing a debugger tool when editing a variation, showing if specific elements/events that are supposed to be tracked for the experiment, would not tr...
24 days ago in Web Experimentation / QA 0

Ability to backup Synonyms

I am writing to bring to your attention a recent incident we experienced with the Find that resulted in the loss of the synonyms file. Unfortunately, we had to recreate this file manually, which was both time-consuming and prone to errors. Given t...
about 2 months ago in Search & Navigation 2 Investigating

Application Insights: allow us to create personalized workbooks

At the moment, if we try to save a custom workbook in application insights, we get the following error: "You do not have the ability to create workbooks in this resource group". Is it possible to modify the access rights so we have the option to c...
about 1 year ago in DXP Cloud Platform / Performance reporting 0 Future consideration

Text messaging alerts

When a customer is having platform issues at their site(s), our Incident Management team gets an automated ticket that also get sent to the customer's alert contact list.However, many users need to actively update their email inboxes to be able to...
about 1 year ago in DXP Cloud Platform / Infrastructure mgmt. 3 Future consideration

DirectDeploy For Preproduction And Production

I'd like to request the ability to use DirectDeploy on both preproduction and production as currently the option is only available for integration. I understand that during the DirectDeploy process the site becomes unavailable, which you'd typical...
8 months ago in DXP Cloud Platform / Code deployment 1 Future consideration

Support Apple Macs for Local Development

As a developer, I would like to develop the code on Apple MacBook Pro (intel and Apple chip) machines instead of switching to a Windows PC. Currently, there is no clear documentation if Optimizely supports Apple machines.
about 1 year ago in Content Management / Technical 5

Delete experiment permanently

Currently, we have an API call called "Delete an Experiment" https://docs.developers.optimizely.com/web-experimentation/reference/delete_experiment to archive experiments (it was suggested in another feedback to modify the name into "archive an ex...
15 days ago in Web Experimentation / APIs 1

Ability to cc on a ticket via the supportal widget in CMP

When my team puts in support tickets, there is no option for them to CC me so that I can provide support/escalate the issue.
15 days ago in Content Marketing / Miscellaneous 0

Show both step due date and task due date on Board

At the moment we have to toggle between different views on the board during our WIPs in order to see both current steps due as well as upcoming tasks where we have step assigned to us. Would be very helpful to be able to see both on the same card.
15 days ago in Content Marketing / Tasks, Campaigns, and Events 0