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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

Status Future consideration
Created by Guest
Created on Apr 12, 2023

Text messaging alerts

When a customer is having platform issues at their site(s), our Incident Management team gets an automated ticket that also get sent to the customer's alert contact list.
However, many users need to actively update their email inboxes to be able to see this email. One of our customers came up with the idea that there's also a need to send out an SMS when an alert is sent out, as it's easier to be notified as it pops up in your notifications unlike email does.

  • Guest
    Sep 7, 2023

    Great Idea. SMS me when its happening!

  • Guest
    Apr 17, 2023

    This could be helpful for Configured Commerce job notifications too

  • Guest
    Apr 12, 2023

    Great idea!


Warning message if site is down (compromised) should also been sent by text (SMS). Today it´s only sent by e-mail.

No description provided
over 2 years ago in DXP Cloud Platform / Infrastructure mgmt. 0 Future consideration