Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Trying to identify how a product became discontinued

We're having products on our website getting discontinued. It's a feature we haven't utilized in the past so we certain we don't have any jobs that should be doing this but we're also looking incase it was put in somewhere by accident. Is there an...
3 months ago in Configured Commerce / Technical 1 Investigating

All Campaign events shown in Top 10 Referral Sources

When I had a look in the Top 10 Referral Sources reporting in the Website Activity Dashboard, I saw over 82% of the referral sources came from campaign. For this reason I contacted Optimizely Support team within ticket #1499366. They saw that ever...
3 months ago in Optimizely Reporting 0

Cloudflare Page Shield

PCI DSS 4.0 r equirement 11.6.1: For use of iframes hosting the payment service provider’s payment page, a change and tamper detection mechanism to alert personnel to changes to HTTP headers or payment page contents; the mechanism must work at lea...
6 months ago in DXP Cloud Platform / Infrastructure mgmt. 0 Future consideration

SIMPLE ADDRESS: Automaticaly create 301 redirect from CMS hierarchy URL to SIMPLIFIED

There is already a configuration to make the SIMPLE ADDRESS the page object reference for the CMS (links, nav, sitemap, optigraph). What is missing is the final step: When a user creates a SIMPLE ADDRESS entry, the original URL is still available ...
11 months ago in Content Management / Content Manager 0

GraphQL api

We're looking at integrating some data from CMP into other systems (like our optimizely.com CMS instance and PowerBI) and if we need to pull that information now, the "campaign" object in the API is pretty rigid (I can't ask for fields for instanc...
almost 2 years ago in Content Marketing / Settings + Configuration 0 Future consideration

Additional UWG7 compliant strategies needed (DACH Market)

In Germany there is a law allowing targeted marketing to active customers under specific constraints, regulated by law (UWG §7). These come with a wide recipient base, because no newsletter opt-in is needed an offer a high value business case. Def...
over 2 years ago in Product Recommendations / Email Personalization 2 Investigating

Ability to Edit Campaign After Task is Complete

When tasks are complete you can't go back to update the campaign without undoing the final step of the task, updating the campaign title(s), and then re-completing the task. By undoing a task, the date of completion is now inaccurate. We measure c...
over 1 year ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Full Stack tests show as an ID number instead of Experiment Name.

Expected Experience Full stack tests should be reported using Flag Names and not flag id numbers on https://app.optimizely.com/v2/accountsettings/account/usage . Makes review difficult. Actual Experience (please describe what you see): For the acc...
over 2 years ago in Feature Experimentation / Project / Account Configuration / Settings 1 Future consideration

Salesforce CRM <> ODP Integration

Send data from Salesforce CRM to ODPSend segmented customer data from odp to SFDC
about 2 years ago in Integrations 0 Planned

Make Customer Assignment for Lists Easier to Maintain

It would be nice if we had the ability to assign lists to all customers at one. Currently, I can only assign them to 30 at a time and it is time consuming. We would also like to see the ability to leverage rules to dynamically assign customers bas...
11 months ago in Configured Commerce / Marketing & Promotions 2 Gathering interest