Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Cart History Status Option for PunchOut

When the status is "PunchOutOrderRequest", the only option is to "Resubmit to ERP". However, if the orders we called in/manually submitted to the ERP, I can attached the ERP Number to the "ERP Order Number" input but can't update the status. There...
3 months ago in Configured Commerce / Orders & Payment 1 Investigating

Additional UWG7 compliant strategies needed (DACH Market)

In Germany there is a law allowing targeted marketing to active customers under specific constraints, regulated by law (UWG §7). These come with a wide recipient base, because no newsletter opt-in is needed an offer a high value business case. Def...
over 2 years ago in Product Recommendations / Email Personalization 2 Investigating

Salesforce CRM <> ODP Integration

Send data from Salesforce CRM to ODPSend segmented customer data from odp to SFDC
almost 2 years ago in Integrations 0 Planned

Full Stack tests show as an ID number instead of Experiment Name.

Expected Experience Full stack tests should be reported using Flag Names and not flag id numbers on https://app.optimizely.com/v2/accountsettings/account/usage . Makes review difficult. Actual Experience (please describe what you see): For the acc...
over 2 years ago in Feature Experimentation / Project / Account Configuration / Settings 1 Future consideration

Summarize Notifications

I get A LOT of notifications, and I do want to hear about everything in them, but it would be great if I could get a roll-up instead. Once a day would be ideal, maybe first thing in the morning. And even for the time-sensitive notifications (like ...
over 1 year ago in Content Marketing / Notifications 1 Future consideration

LanguageManager - Allow deletion of catalog item language branches

For CMS pages and blocks, it is possible to delete a whole language branch using the language manager. However, attempting to do this for catalog items in commerce will give the following error: EPiServer.Labs.LanguageManager.Controllers.LanguageM...
over 1 year ago in Content Management / Multi-language 0 Future consideration

low level api method to manually update datafile in javascript/react sdk

Currently, I can dynamically update user context but not the datafile. I can only configure time intervals on how often sdk itself will refresh the datafile itself.It's very limiting and I need more control over datafile updates. I suggest to impl...
over 1 year ago in Feature Experimentation / SDKs & Agent 4 Future consideration

Apply Workflow Step Changes to Existing Tasks

When updating a workflow's steps, there is currently no option to apply those changes to existing tasks. We would like the option to update existing tasks as our process changes. (As you can do today when making edits to workflow template fields.)
almost 2 years ago in Content Marketing / Settings + Configuration 1 Future consideration

Reporting on usage of key CMS features: AB testing, Projects, visitor groups etc

I would love to be able to see in the system whether my customers are leveraging these types of very useful functions in the CMS so that if they are not used, or perhaps underused, I can raise this at future check in calls to increase adoption of ...
almost 2 years ago in Content Management / Reporting 0

Mobile friendly editor

I'd like to suggest that the editing/publishing backend of the Optimizely CMS be a little more mobile-friendly. As a website administrator, I want to be able to make minor edits and publish from my mobile device. Often after hours or when I’m away...
over 1 year ago in Content Management / Content Manager 1