Customer Feedback

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Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Status Investigating
Product Configured Commerce
Categories Orders & Payment
Created by Guest
Created on Aug 5, 2024

RELATED FEEDBACK

Cart History Status Option for PunchOut

When the status is "PunchOutOrderRequest", the only option is to "Resubmit to ERP". However, if the orders we called in/manually submitted to the ERP, I can attached the ERP Number to the "ERP Order Number" input but can't update the status.

There should be a way to manually "close" out that cart.

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  • Optimizely
    Sara Winter
    Reply
    |     Sep 9, 2024

    Thank you for submitting this request! Our team is currently reviewing if and how we may implement this feature, particularly with consideration of our wide client base. We will update this ticket once we have completed this investigation.