5 results found
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Ability for customers to see all open/recent support tickets across their organisation
Currently customer teams are submitting lots of duplicate tickets or constantly chasing Optimizely account team for updates on tickets - it would be great for customer admins to be able to see a full view of open and recent tickets, last updates etc so that they can chase updates directly from a central location
2 votes -
API to reset token
Customer may have security requirements to refresh their token periodically. Currently, there is not an API available to refresh the token. There are manual methods revoke and create in portal, but this is prone to error and if you have lots of tokens then this is manually time consuming.
3 votes -
Can https://support.optimizely.com/ be integrated into OptiID, so no need for separate credentials.
I'm a Admin for Opti products now supported by OptiID login.
It would be useful if https://support.optimizely.com/ could be integrated into OptiID, so no need for separate credentials. Possibly this also allows admins to manage or have visibility for our users access to support portal (i.e as part of our our leavers/movers/joiners processes)
thanks,
Kris4 votes -
Updated notification on the user's blocked account
When user has blocked his account (too many incorrect password tries), during the logging in the notification just states: "you cannot log in". It would be easier to detect problem, if there is a notification: "your account is blocked, please contact your local admin".
3 votes -
Manage users who do not log in
Customer would like to manage users in the platform, to remove users who have not logged in in 90 days or 180 days.
Currently I have to generate a custom report each time, but self-serve would really improve this part of the relationship.4 votes
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