68 results found

1. Mobile App Link Functionality – Spire

   Issue / Request:

   We need mobile links to open directly in the Moblico app when the app is installed. If the app is not installed, the link should fall back to Safari and provide the user with an option to download the app.

   Moblico has already completed their portion of the work required to support this functionality, so there has already been development and investment on our side.

   We have been advised that this functionality is supported with Classic but is not currently supported with Spire. This is a significant concern since Classic is no longer supported. Functionality that is supported in Classic should be available in Spire.

   This also does not appear to be new or experimental functionality. Apple and Google have supported their respective app-linking approaches for many years, and the underlying /.well-known/ convention has been standardized for quite some time.

   Expected Functionality
   We are requesting that Spire support mobile app links with the following behavior:

   If the Moblico app is installed: Open the link directly in the app.
   If the Moblico app is not installed: Open the link in Safari and provide the user with an option to download the app.
   Request
   Please provide a supported solution for this functionality in Spire. Since this capability exists in Classic, we would expect equivalent functionality to be available in Spire, particularly as Classic is being retired.

   We would also appreciate information on the expected timeline/release for supporting this functionality in Spire.

   Issue / Request:

   We need mobile links to open directly in the Moblico app when the app is installed. If the app is not installed, the link should fall back to Safari and provide the user with an option to download the app.

   Moblico has already completed their portion of the work required to support this functionality, so there has already been development and investment on our side.

   We have been advised that this functionality is supported with Classic but is not currently supported with Spire. This is a significant concern since Classic is no longer supported. Functionality that is… more

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   0 comments  ·  Delete…  ·  Admin →
   Released  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

   Great news! Our team has added support for .well-known file hosting; it was included in September-sts release - 5.2.2609.386+sts.

   
   

   Self-service .well-known file hosting – Launch third-party tools, mobile apps, and domain verifications immediately by removing developer sprint dependencies and production release cycles. Implementers can upload app-site association, domain verification, and mobile link verification files directly to/userfiles/_system/.well-known, and Spire serves them at /.well-known/<filename> allowing critical integrations to go live without waiting for custom code deployments or scheduled releases. See Media library.

2. Order History: Missing Customer Phone Numbers and Customer Names

   For Orders Placed in Opti. The Order History for the Bill to and the Ship to is missing:
   1. First and Last Name of the Customer
   2. Phone Number

   However, this information can be viewed in Cart History which is not the same are order history and this information is on the email order confirmation sent to the customers.

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   1 comment  ·  Delete…  ·  Admin →
   Released  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

   Great news! Our team has added this new feature and it was included in July-sts release. Version: 5.2.2607.394+sts

   
   

   
   

3. Don't show archived websites in CMS editor popup window

   In the admin toolbar, if you click on the icon to "View Website", you will see archived websites when going into CMS Editor.

   We believe those should be either hidden or have a collapsible to now view it.

   In our case it's our old classic websites and we don't want them to show to confuse the client.

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   0 comments  ·  Delete…  ·  Admin →
   Released  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

   Great news! Our team has added this new feature and it was included in May-sts release.

   
   

   • Hid archived websites from the View Website header menu and the CMS Dashboard. Content editors now see only active websites when navigating between sites.

4. Whitelist/Allow Polly library usage for Retry/Circuit Breaker usage

   Polly is a great library to implement retry policies for api, it's already available as a transient reference in the insite packages.

   Would love to be able to use it instead of having to copy code to do the exact same thing.

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   2 comments  ·  Third-party Library Allow Listing  ·  Delete…  ·  Admin →
   Released  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

   Great news! Our team has added this in March-sts release as well as the 5.2.2512-lts hotfix release

5. AppInsights Integration - Settings for Data Sync

   After enabling the Azure AppInsights connector for Configured Commerce, we have found that there is a significant amount of data being synced related to database interactions (i.e. individual read/write operations). While this level of granularity may be helpful for some clients, this low-level of data is not useful for any sort of real monitoring or analytics purposes. After having the connector enabled for 1 day on a sandbox environment, there were over 8 million records collected with 95% of them coming from DB interactions. There would be a significant Azure data storage cost to maintain this level of data long-term in a production environment.

   We would like the ability added to specifically disable the logging of DB interactions within the connector as a configurable site setting to filter out this sort of data.

   After enabling the Azure AppInsights connector for Configured Commerce, we have found that there is a significant amount of data being synced related to database interactions (i.e. individual read/write operations). While this level of granularity may be helpful for some clients, this low-level of data is not useful for any sort of real monitoring or analytics purposes. After having the connector enabled for 1 day on a sandbox environment, there were over 8 million records collected with 95% of them coming from DB interactions. There would be a significant Azure data storage cost to maintain this level of data long-term… more

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   1 comment  ·  Delete…  ·  Admin →
   Released  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

   Thank you for submitting this request. Great news! Our team has included this within the versions: 5.2.2602.441+sts and 5.2.2512.456+lts

6. Promotions - BOGO Improvement

   We are having an issue with a Buy One Get One Free Promo. 
   [It requires too many promotions to be setup to be able to support this type of promotion.]

   This promo does work when you just order 1 of the MILW 3697-22 and you get a free MILW 48-11-1865
   BUT if a customer were to order more than 1 lets say 4 for example, it's only still giving them 1 free MILW 48-11-1865 when it should give them 4 free MILW 48-11-1865, since it is a Buy one Get one.

   [Multiple promotions are required to set this up which result in potentially hundreds of promotions to support a single BOGO type campaign]

   If I were to walk into a retailer like Home Depot or Lowe’s, or place an order on their websites, I would be able to add four qualifying items and receive four batteries for free, as outlined in my example.

   With all due respect, this type of functionality is fairly common within eCommerce. It would be beneficial to see more forward-thinking development around promotional capabilities to better align with standard market expectations and customer buying behavior.

   We are having an issue with a Buy One Get One Free Promo. 
   [It requires too many promotions to be setup to be able to support this type of promotion.]

   This promo does work when you just order 1 of the MILW 3697-22 and you get a free MILW 48-11-1865
   BUT if a customer were to order more than 1 lets say 4 for example, it's only still giving them 1 free MILW 48-11-1865 when it should give them 4 free MILW 48-11-1865, since it is a Buy one Get one.

   [Multiple promotions are required to set this up which… more

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   3 votes

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   1 comment  ·  Delete…  ·  Admin →
   Released  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

   Great news! Our team has added this new feature and it was included in June-sts release.

   
   

   • Buy One Get One – Updated Buy One Get One Free promotions to grant one free item per qualifying item purchased. Customers buying multiple qualifying items now receive proportional free items instead of one per order. See Promotion result type descriptions.

7. admin console fill in lists column

   As of now the wishlist columns display "created by" but that is only filled in when created on the website. I would like that field to be filled out when the list is created in the ADMIN console as well. same for the other fields. This will help our sales reps look for lists they have made or who have edited them.

   6 votes

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   2 comments  ·  Delete…  ·  Admin →
   Released  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

   Great news! Our team has added the “Createdby” and “Modifiedby” as sortable columns to the Lists table within the admin console. It was included in March-sts release.

8. VMI - Add optional fields for display on labels

   Please add optional fields for display when printing labels for Vendor Managed Inventory:
   - Min/Max
   - Bin Location

   17 votes

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   4 comments  ·  Delete…  ·  Admin →
   Released  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

   Great news! Our team has added this new feature and it was included in August-sts release - 5.2.2608.613+sts.

   
   

   1. VMI label print options – Give stockroom staff everything they need on the label itself. Printed labels can now carry minimum and maximum quantities plus bin location, so replenishment decisions happen at the shelf-fewer stockouts, less overstock, and faster put-away without a lookup in the system. See Print a label sheet

   
   

   
   

9. Cart History Approver Show Actual Approver

   Cart History only shows the user's assigned approver, not the actual user who approved the order if a different account Administrator logs in and approves it. Customers are refusing payment because we cannot provide information regarding who approved the order, so this is critical for us.

   3 votes

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   1 comment  ·  Delete…  ·  Admin →
   Released  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

   This is now available with the February 2026 release

10. Make Wishlist Item Line Note Searchable within the Wishlist Search Bar

    Problem Statement:
    As a frequent user of Lists within the site, I need to find items based on custom information I have added to the Line Note within the List so that I can be sure I am ordering the proper item.

    Proposed Solution:
    Allow for the user to use the existing search field within Lists to find text within the Line Notes of items in the list. Customers will often put Ordering Details, Stocking Data, or even Custom Part Numbers within that field so they can be clear about what is ordered. But, those notes are not searchable, so the customer needs to read through many notes to find the right thing.

    Some Line Note Examples for Reference:
    - Elementary Bathrooms Only
    - Old Product ID: 223456
    - Fajita Seasoning (Product Name doesn't contain fajita)

    Problem Statement:
    As a frequent user of Lists within the site, I need to find items based on custom information I have added to the Line Note within the List so that I can be sure I am ordering the proper item.

    Proposed Solution:
    Allow for the user to use the existing search field within Lists to find text within the Line Notes of items in the list. Customers will often put Ordering Details, Stocking Data, or even Custom Part Numbers within that field so they can be clear about what is ordered. But, those notes are not searchable, so… more

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    1 vote

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    0 comments  ·  Delete…  ·  Admin →
    Released  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

    Great news! Our team has included this enhancement within the recent February 2026 release.

    
    

    • Search for text in item Line Notes – Added the ability to use the search field within Lists to find text in a list's item Line Notes.

11. Configured Commerce - Setup and Configure AEO and GEO

    Can we have an option to implement AEO and GEO on Configured Commerce platform?

    Below are the reference links on AEO and GEO. But there is no details on how to implement them on the Configured Commerce platform.

    https://www.optimizely.com/insights/blog/seo-vs-aeo/
    https://www.optimizely.com/optimization-glossary/generative-engine-optimization-geo/

    1 vote

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    0 comments  ·  Delete…  ·  Admin →
    Released  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

    Great news! Our team has added llms.txt support and it was included in November release 5.2.2511.630+sts

12. Control Panel Scheduler Must take Time Changes into account without re-scheduling jobs twice a year.

    1) Goals

    • Users can schedule jobs using their local date/time and time zone, and the job will run at the correct absolute instant even across DST and zone changes.
    • This must take into account Daylight Savings time changes in the Spring and Fall
    • The current Opti control panel only allows one time zone to be used (UTC). Need the ability to handle more than one.
    • User should not have to manually re-schedule jobs two times per year when clocks change
    • Admins and integrators can display and manage schedules in any time zone, and any time circumstance.

    2) Functional Requirements

    2.1 Scheduling (User flows)
    • Allow user to pick:
    o Local date (YYYY-MM-DD)
    o Local time (HH:MM)
    o Time zone (IANA with search/autocomplete)
    • Display converted times prominently (Local user view, Tenant admin view, and UTC).
    • Allow recurring schedules with explicit interpretation rules

    3) UI behavior
    • When user selects a time zone, display both the local selected time and the equivalent UTC and the viewer’s local time.
    • Warn users during DST transition windows (scheduling into the "missing hour" or ambiguous hour) and require confirmation/explicit selection where ambiguity exists.
    • Provide a toggle to show times in: “Viewer local”, “Scheduler’s zone (stored)”, and “UTC”.

    4) Edge Cases & DST handling
    • Ambiguous times (fall-back hour): e.g., in many zones 01:30 occurs twice. Require user to choose “first” or “second” occurrence or explicitly pick UTC offset to disambiguate. Persist which one was chosen.
    • Non-existent times (spring-forward): e.g., 02:30 may not exist. Offer to:
    o Shift to the next valid instant, or
    o Ask user to pick an explicit offset, or
    o Reject and request different time — UI should explain.
    • Time zone rule changes after schedule creation: If a zone's rules change (government changes DST), previously computed UTC times might shift.
    • Options:
    o Recompute next occurrences dynamically at runtime using the current tzdb (and record changes), or
    o Freeze behavior to the tzdb version at creation (store tzdatabaseversion) and only change after administrative approval. (Prefer dynamic recompute for user expectations, but keep audit trail.)
    • Cross-tenant or cross-user views: always display a note when converting times indicating which tz rules were used and show both local and UTC values.

    ---

    5) Scheduler / Execution design
    • Scheduler service runs in UTC. Jobs are queued for the exact scheduledatutc.
    • For recurring jobs, a separate recurrence manager:
    o When a run completes (or is consumed), compute and persist the next run(s) in UTC.
    o Optionally precompute N future runs to reduce runtime computation and to detect DST/ambiguity early.

    ---

    6) API & Client guidance
    • Clients must send the IANA tz id when scheduling. If omitted, reject with an error (no implicit server-local timezone).
    • Provide a time zone autocomplete endpoint (GET /api/time zones ?q=Chicago) powered by a canonical list from tzdata.
    • Provide helper endpoints for preview:
    o POST /api/schedules/preview — returns UTC instant(s), localized displays for multiple viewer zones, and any DST warnings.

    1) Goals

    • Users can schedule jobs using their local date/time and time zone, and the job will run at the correct absolute instant even across DST and zone changes.
    • This must take into account Daylight Savings time changes in the Spring and Fall
    • The current Opti control panel only allows one time zone to be used (UTC). Need the ability to handle more than one.
    • User should not have to manually re-schedule jobs two times per year when clocks change
    • Admins and integrators can display and manage schedules in any time zone, and any time… more

    4 votes

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    1 comment  ·  Delete…  ·  Admin →
    Released  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

    Great news! Our team has included in February 2026 release.

    
    

    • Job Scheduler – Improved the Job Scheduler to account for Daylight Savings Time.

13. Export Product Feed at Variant Level

    Currently, the Product Recommendations connector for Configured Commerce only exports the product feed at the parent product level, with variants nested under the parent. As a result, tracking and reporting in Product Recommendations only occurs at the parent level.
    In order to track, attribute, and report on products at the variant SKU level, the feed needs to be exported at a variant level. Please add support for exporting the product feed from Configured Commerce at the variant level.

    8 votes

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    0 comments  ·  Delete…  ·  Admin →
    Released  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

    Great News! Our team has added the ability to include variant products independently of a parent for the RSS Feed.

    There is a new Enable Standalone Variant Products setting when Product RSS Feed Include Variants is On.

    We have chosen to add this as a hotfix within the 5.2.2510.1021+sts and 5.2.2508.2388+lts

14. Ability to force website users to sign in

    When Remember Me/Keep Me Signed In is enabled for the website, and the user selects the Remember Me/Keep Me Signed In option when signing into the Website, there is nothing that forces them to sign in again if their role has been changed. They can return to the website based on their cookies, even though their role has now been changed (example: from Buyer3 to Buyer1). As a result, they can place an order without approval.

    Please implement a function to force website users to sign in again when their role has been changed.

    5 votes

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    1 comment  ·  Delete…  ·  Admin →
    Released  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

    Great news! Our team has added an enhancement that will support this in February 2026 release.

    
    

    Configured Commerce will automatically log website users out when their roles are updated.

15. Increase job's parameters to nvarchar(max)

    Increase job's parameters to nvarchar(max) so we can have larger values such as JSON. We are using custom properties to suit our needs, which is not the best approach.

    Tables:

    IntegrationJobParameter
    JobDefinitionParameter
    JobDefinitionStepParameter

    4 votes

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    0 comments  ·  Delete…  ·  Admin →
    Released  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

    Great news! Our team has increased the Value column to nvarchar(max) for the following tables: IntegrationJobParameter, JobDefinitionParameter, and JobDefinitionStepParameter.

    
    

    This improvement was included in January Release: 5.2.2601.315+sts -

    
    

    https://support.optimizely.com/hc/en-us/articles/42829016316685-January-2026-release

16. Multi-language option for Product Badge

    Product Badges currently support multi-language settings for Text badges. However, for Image badges, they only support multi-language alt text. The badge itself cannot be localized, which makes the Image badge feature almost entirely useless for multi-language sites.

    1 vote

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    0 comments  ·  Delete…  ·  Admin →
    Released  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

    Great news! Our team has added this new feature and it was included in October 5.2.2510.958+sts release

17. Configured Commerce - CMS - Basic Button - Link Type

    Please refer to ticket # 1757749.
    
    When setting a specific URL as the Destination, the Basic Button element does not support language-specific URL(s) in this use case, although language-specific variants are set.
    This is a design flaw that needs to be addressed. If customers have different language variants, there needs to be proper URL mapping in the back-end.
    We can use Rich Content as workaround, however the point is work efficiency, CMS Basic Button being quicker to add to pages.

    1 vote

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    0 comments  ·  Delete…  ·  Admin →
    Released  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

    Great news! Our team has added this as a hotfix on top of the December 2025 release. It was included in version 5.2.2512.375+sts

18. CustomerOrder.ApproverMessage should be translated only when displayed to the end users

    The ApproverMessage for Carts that are awaiting approval are translated when the cart is submitted for approval.

    So, if the user submitting the cart for approval is browsing the website in French, the ApproverMessage will always be in French.

    The approver, even though they are browsing the website in a different than French, will see the ApproverMessage in French in the OrderApproval List page.

    To fix the issue, the CustomerOrder.ApproverMessage should only contain the translation key and it should be translated when displayed to the end user.

    7 votes

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    1 comment  ·  Delete…  ·  Admin →
    Released  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

    Great news! Our team completed this request and it was included in April 5.2.2504.2585+lts and August 5.2.2508.2233+sts releases

19. Search term made of multiple words

    For demonstration please visit our Support Sandbox website https://support.commerce.insitesandbox.com/ . Searching for the term of pasco lighter (without quotation marks) or "pasco lighter" (with quotation marks) will return the same set of results.

    Comfigured Commerce is only capable of searching for individual word separately. Customer has requested to implement the feature to search (exact match) for a term made of multiple words (like Google).

    3 votes

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    Released  ·  3 comments  ·  Delete…  ·  Admin →

20. Add Custom Field Names as Filter and Column in Customer Selection Pop-up (Admin Console)

    We would like to request an enhancement to the Customer Selection pop-up within the Admin Console—specifically when assigning customers to users. This is for the Configured Commerce product.

    Current Behavior:
    Currently, the Customer Selection interface only allows filtering and viewing based on standard fields (e.g., customer name, ID, etc.). Custom fields that have been defined are not available as filter options or visible columns in the selection grid.

    Requested Enhancement:

    Add the ability to filter by custom field values in the Customer Selection pop-up.

    Add the option to include custom fields as visible columns in the grid view to aid in customer identification and selection.

    Business Impact:
    This enhancement would streamline the process of assigning customers to users, especially in cases where there are a large number of customers and custom attributes are critical for segmentation. It would significantly improve usability for admin users managing complex customer hierarchies or permission models.

    Use Case Example:
    An admin managing customer-user assignment can more easily assign customers based on a custom field rather than searching by customer name or ID.

    Thank you for considering this enhancement!

    We would like to request an enhancement to the Customer Selection pop-up within the Admin Console—specifically when assigning customers to users. This is for the Configured Commerce product.

    Current Behavior:
    Currently, the Customer Selection interface only allows filtering and viewing based on standard fields (e.g., customer name, ID, etc.). Custom fields that have been defined are not available as filter options or visible columns in the selection grid.

    Requested Enhancement:

    Add the ability to filter by custom field values in the Customer Selection pop-up.

    Add the option to include custom fields as visible columns in the grid view to aid… more

    4 votes

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    1 comment  ·  Delete…  ·  Admin →
    Released  ·  AdminSara Winter (Principal Product Manager, Optimizely) responded

    Great news! Our team has added Custom Properties to “select column to show“ and filter popups within tables of the admin console in the recent March-sts release.