Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Showing 1810

Broken External Asset Finder

It's very easy to have broken image or document asset when linking to spec sheets and images provided by suppliers or third parties. It would be nice to have a job, tool, or process that finds those for you. It's virtually impossible to do that wh...
about 3 years ago in PIM 1 Gathering interest

Delete experiment permanently

Currently, we have an API call called "Delete an Experiment" https://docs.developers.optimizely.com/web-experimentation/reference/delete_experiment to archive experiments (it was suggested in another feedback to modify the name into "archive an ex...
6 months ago in Web Experimentation / APIs 1

Ability to cc on a ticket via the supportal widget in CMP

When my team puts in support tickets, there is no option for them to CC me so that I can provide support/escalate the issue.
6 months ago in Content Marketing / Miscellaneous 0

Show both step due date and task due date on Board

At the moment we have to toggle between different views on the board during our WIPs in order to see both current steps due as well as upcoming tasks where we have step assigned to us. Would be very helpful to be able to see both on the same card.
6 months ago in Content Marketing / Tasks, Campaigns, and Events 0

Unable to Delete a Block that with the 'not used anywhere' message

There are blocks that have the message 'not used anywhere' at the top. They were incorrectly created and need to be deleted. But from the offending block's edit URL, we're unable to find the Parent Block/Folder it was created under. We're needing ...
over 2 years ago in Content Management / Editing 0

Multi OpenID SSO Client

Multiple Optimizely B2B Commerce customers have told us they would like to offer their customers the ability to connect to their e-com using SSO. As they have customers in the thousands and that some customers might use similar identity services, ...
about 2 years ago in Configured Commerce / Users, Permissions & Security 4 Gathering interest

Add experiment metadata (human readible experiment name, variation name, event name, etc) in E3

Add experiment metadata (start/finish date, etc) to E3. These can be accessed via our REST API but this would reduce the friction points of building dashboards using the E3 data.
about 3 years ago in Experimentation Analytics 0 Future consideration

Boost products while navigating through categories

Boosting product using search is a good feature and works perfectly fine. There should be some mechanism that should boost product while navigating through the categories. There should be a way where boost condition can be customized and boost the...
about 3 years ago in Configured Commerce / Catalog & Assets / Search 4 Gathering interest

Choosing DAM images from the CMS

Choosing images from the DAM inthe CMS is time consuming. I think two features would help this. Remember where I was - When I open the DAM this way to choose an image, it would be helpful if the DAM remembered where I was was the last time I opene...
over 1 year ago in Content Marketing / DAM/Library 0 Future consideration

Images in email recommendations should look sharper

When the images for email recommendations are rendered, they are visibly pixelated. And even though it is a small black and white image (170x200), it still takes up 7 KB. I would like to see a more efficient compression that does not pixelate so m...
over 1 year ago in Product Recommendations / Email Personalization 0