Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Showing 1726

Analytics of social media posts

Would be great to be able to capture analytics on social media posts similar to Hootsuite.
6 months ago in Content Marketing / Analytics 0 Future consideration

Customer Profile to have details of event on history log

Usually, when presenting ODP to clients, the Customers section gets a wow, especially when they see the History logs. However, what the clients didn't see during quick presentations is usually, the history log does not tell the detail of the event...
6 months ago in Data Platform App 0

User permission controls for certain modules in Content Recs

We would like users to be able to come in an learn from the insights in Content recs relating to widget uplift, topic insights etc, without being able to mess with deliveries, widgets etc. Can we create permission control to only allow read access...
11 months ago in Content Recommendations 0

Allow results metrics to measure conversions per session

Optimizely FX customers should have the option to be able to measure their conversions (and revenue) against the number of user sessions, rather than just against unique visitors. This could potentially work similarly to how Personalization Campai...
11 months ago in Feature Experimentation / Project / Account Configuration / Settings 1 Future consideration

Account switcher should stay on same page

We have many Personalization clients that have multiple accounts in Personalization Portal, to manage their different shops/country-&languages-sites. Unfortunately it has become a pain to make changes across multiple accounts with the new layo...
about 4 years ago in Product Recommendations / Portal 1 Planned

Category Page will not retain its Resized status

Often, I need to resize the Category Left Hand Pane when categories are expanded. This left-hand pane reverts back to its original size once I've click on a Category to Edit. Could this pane keep the size set?
6 months ago in PIM 0

When loading files (like images, csv, xls), optimizely scan virus of it

Content editor can upload files which contains viruses. Could optimizely automatically ensure that files are virus free. Or customer could add own virus scanning method to that process.
6 months ago in Content Management / Asset Management 0

Bounce/exit metrics in Optimizely Full Stack

Bounce and exit rate are key metrics for our business, as they often reach statistical significance and are crucial for us as an indication of experiment performance. At present, these metrics are only available in the Optimizely Web product and n...
over 2 years ago in Feature Experimentation / Other 1 Future consideration

Send notification when new user is created

Send notification to administrator or admin group when Guest user creation is used
over 3 years ago in Product Recommendations / Technical 1 Future consideration

Images in email recommendations should look sharper

When the images for email recommendations are rendered, they are visibly pixelated. And even though it is a small black and white image (170x200), it still takes up 7 KB. I would like to see a more efficient compression that does not pixelate so m...
over 1 year ago in Product Recommendations / Email Personalization 0