Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Order Management Should Only Allow Valid State / Province / Region

In Order Management, the “State / Province / Region” field is a free form text field rather than a drop down list (we’ve never seen a state / province UI that didn’t use a drop down). Without having the correct value to select from a drop down, CS...
over 2 years ago in Customized Commerce / Orders 0 Shipped

GDPR - Cookie Policy

It would be beneficial to have standard options for the updated GDPR regulations. In addition, consumers privacy policies have become so particular that it would be great if cookie policy pop-ups were standard to ensure that users were reading and...
almost 4 years ago in Configured Commerce / CMS, Spire & Mobius 0 Shipped

"My Lists" export option

Many of our customers ask for excel item lists, specifically with pricing to import into 3rd party software packages. I'd like an export button on the list page. It could be used as an easy way for customers to create a quick order template. It wo...
almost 4 years ago in Configured Commerce / Self-Service 1 Shipped

Add 'out of stock' products for Saved Orders when backorders are disabled for pickup method

When you set Allow Backorders for Pickup setting is disabled, only the in-stock product is added back to the Cart Steps to Duplicate Add two products to the cart, one in stock at the selected warehouse and one out of stock Switch the fulfillment m...
10 months ago in Configured Commerce / CMS, Spire & Mobius 2 Shipped

Add OrderSource and OrderDeviceType as an exportable field on Order History.

We would like to differentiate which orders in Order History (CustomerOrder table) were placed on the Mobile App and Web store. The fields of OrderSource and OrderDeviceType, which are in the CustomerOrder and OrderHistory tabes provide this infor...
10 months ago in Configured Commerce / Admin Console & Import/Export 3 Shipped

Having a "can't buy" option in the restriction groups

As a site manager, I would like to be able to create restriction groups that can't buy certain products but can see them. Using current restriction groups and hiding products creates 404 pages for clients that can't see certain products but can st...
almost 4 years ago in Configured Commerce / Marketing & Promotions 1 Shipped

Commerce 14 Market Name does not accept hyphen

We’re hitting an issue with one of the built-in validation rule of Commerce 14 when creating a new market. As you can see in the screenshot below, Opti framework doesn’t allow hyphen to be entered while our customer Laerdal Medical requires the hy...
11 months ago in Customized Commerce 2 Shipped

The Social Media Icons for SPIRE CMS need Updating - Twitter is now X

No description provided
over 1 year ago in Configured Commerce / CMS, Spire & Mobius 2 Shipped

CMS - Layout Versioning

Currently, editing a Layout instantly affects all associated pages without having to publish changes first. Also, if an error was made during these edits, there is no way to restore a previous version. A critical example of this is if you accident...
over 2 years ago in Configured Commerce / CMS, Spire & Mobius 2 Shipped

Request that user roles (eg. admin, buyer 1, 2, etc) be in the opti user exports

I request that user assigned roles be included as an option to be exported from the users in the admin console.
8 months ago in Configured Commerce / Admin Console & Import/Export 3 Shipped