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We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

Status Planned
Categories CMS, Spire & Mobius
Created by Guest
Created on Feb 2, 2024

Add 'out of stock' products for Saved Orders when backorders are disabled for pickup method

When you set Allow Backorders for Pickup setting is disabled, only the in-stock product is added back to the Cart

Steps to Duplicate

  • Add two products to the cart, one in stock at the selected warehouse and one out of stock

  • Switch the fulfillment method to PickUp

  • Observe that the order can’t proceed and the “Some of the item quantities in your cart are low in stock…” message is displayed in the Cart

  • Save the Order

  • Re-Add the Saved Order to the Cart

Observe that only the in-stock product is added back to the Cart

Desired Behavior is that both of the products should be re-added to the cart. The current behavior is a usability issue:

  • There is no indication to the user that the out-of-stock product wasn’t added back to the cart. This is a much bigger problem when there are more than a couple products being re-added (i.e., how is the user supposed to know what went into the cart and what didn’t?).

  • Management/removal of out-of-stock products should happen in the Cart itself. In the use case described above, the user initially gets the message in the cart telling them that there are out of stock products that they have to remove. If both of the products were re-added to the Cart upon re-adding the saved order, the user would see that one of the products is out of stock and needs to be removed/updated.

  • Optimizely
    Sara Winter
    Feb 2, 2024

    Thank you for submitting this request! We have added this item to our roadmap to bring more consistency between how Saved Orders adds to cart compared to Lists being added to cart.

    Although we cannot guarantee a release date, we expect this to be reviewed and released as a change within the next 12 months.