Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Restore access to SendGrid

Before CMS 12 (and/or Commerce 14), DXP customers had access to SendGrid to log in directly at Sendgrid to see statistics on emails sent, bounce rates, open rates etc. This access was revoked as clients upgraded and the DXP environments were switc...
24 days ago in DXP Cloud Platform / Identities and accounts 2 Future consideration

Unpublish content from the "publish" menu

Currently the way to "Unpublish" (as in expire) content in the CMS isn't very intuitive for people who don't have lots of Optimizely CMS experience. Especially editors coming from other platforms. I've built a CMS 12 plugin that solves this and pu...
over 2 years ago in Content Management / Content Manager 1 Planned

Support slash in UrlPath translations

We have a need to identify language in URLs. This resembles adding /fr to the URL path of our french pages in the URL Segment of the French homepage and the UrlRoot (i.e Catalog_UrlRoot = fr/catalogue, Product_UrlRoot = fr/produit, Brand_UrlRoot =...
about 2 months ago in Configured Commerce / Localization / Technical 2 Gathering interest

MetaClass - UIReadonly feature

Currently it is possible to set MetaClass (e.g. CustomerContact) field to ReadOnly. After this the field is greyed out in Commerce Manager and it is not possible to update its value. Unfortunately it also works on changes done from code, not only ...
2 months ago in Customized Commerce / Customer Services 0

Enable "Session Count" feature in ODP

The session count feature was removed from ODP due to data issues. This request is to re-enable it.
8 days ago in Data Platform App 0 Future consideration

Fallback Support For Search & Navigation Index

We have been discussing with the Optimizely team around a recently set of outages around Search & Navigation which left our client with reduced operation around Search & Navigation for a fairly long period. What we have discussing and woul...
almost 3 years ago in Search & Navigation 2

Using HTTP/2 calls from the Server

HTTP/2 is more performant than the current HTTP 1.1 and it is already available on the Cloudflare side, it would nice if it could be used when integrating with other systems. Faster calls on the server should add to the overall speed of the applic...
30 days ago in DXP Cloud Platform / Infrastructure mgmt. 0 Future consideration

Allow for mapping to custom objects in Salesforce Marketing Automation connector

As a Salesforce user, I want to be able to map form fields to custom objects other than the five out-of-the-box provided with the Salesforce Marketing Automation connector.
about 2 months ago in Integrations 0

Custom code Repository

I would like to request the addition of a feature in Optimizely that allows users to store custom-written code in a dedicated code repository and to export/import experiments, including custom code. This functionality would greatly enhance the abi...
16 days ago in Web Experimentation / Experiment Authoring 0

Clone Experiments across Projects

I propose adding a feature to Optimizely that allows users to clone experiments across different projects. This would streamline workflows by enabling users to replicate successful experiments without manually recreating them. The cloned experimen...
16 days ago in Web Experimentation / Experiment Authoring 0