Customer Feedback

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Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Status Future consideration
Product DXP Cloud Platform
Categories Identities and accounts
Created by Guest
Created on Nov 27, 2024

RELATED FEEDBACK

Restore access to SendGrid

Before CMS 12 (and/or Commerce 14), DXP customers had access to SendGrid to log in directly at Sendgrid to see statistics on emails sent, bounce rates, open rates etc. This access was revoked as clients upgraded and the DXP environments were switched out.

Emails are fundamental for any commerce solution and I don't see any justifiable reason that DXP customers shouldn't at least have read-only access to SendGrid directly to self serve information on their email deliverability health.

  • Post comment
  • Guest
    Reply
    |     Dec 21, 2024

    I agree on this one. Would be nice to be able to store and invoke SendGrid templates, so we don't need to render email body on the web application.

  • Guest
    Reply
    |     Nov 27, 2024

    Considering an Upgrade is supposed to be sold as a net benefit and Optimizely likely saves a lot of infrastructure costs running in .NET 8/Linux it seems crazy this is gone! Restore!