Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Showing 1578 of 1578

Data Science/Insights

zaius is good w/ segments (ie. anyone that bought jeans) but not much with cohorts (groups of customers who exhibit similar behaviors during a certain time span (e.g. buyers during a holiday promotion)). for example, i want to compare 1st purchase...
almost 3 years ago in Data Platform App 0

Training/Support

When using the 'Help' feature in app, some articles do not have a direct link, making it difficult to share with other users
almost 3 years ago in Data Platform App 0

Integrations/Apps

It would be great if the Shopify Discount codes would be able to use a minimum spend option (ex. $25 off $100+)
almost 3 years ago in Data Platform App 0

Integrations/Apps

For retail customer, the phone number capture rate is sometimes higher than email but Zaius only sends email to Facebook. Would like Zaius to send phone number as an identifier to Facebook for audience building.
almost 3 years ago in Data Platform App 0

Campaign content design

I would like to recommend that you add Strava to my available Social icons. Please reach out with any questions
almost 3 years ago in Data Platform App 0 Already exists

Segments/Lists

When building a segment - if I have multiple conditions, you reach a point where your can't scroll to select a "select" option.
almost 3 years ago in Data Platform App 0

Data Science/Insights

For the "Category" Dimension filter on the "Lifecycles" report, it doesn't really make sense to pull this data from "Collections". I don't know about other retailers who are on Shopify, but we constantly create new collections and delete ones as w...
almost 3 years ago in Data Platform App 0

Training/Support

I'm not very happy with my GSM. I feel like it's not an added value. It hasn't shaped any of our strategies or helped with our growth. My GSM is also not very good at communication.
almost 3 years ago in Data Platform App 0

Product Recommendations

I am testing the new Churn Prevention Recipe. I love it and I want to use it. I am prevented by using it because there are product recommendations appearing with broken links. These are products that are no longer on my website. I have tried to ad...
almost 3 years ago in Data Platform App 0

Include 3rd party VisualCompareMode add-on in core Episerver package

Hi Our client is reluctant to have 3rd party add-ons installed in their Episerver instance, but really likes the look of the VisualCompareMode add-on. Are there any plans to include the VisualCompareMode add-on in the core Episerver functionality?...
almost 3 years ago in Content Management / Content Manager 0