Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Missing autocomplete-attribute in Forms module

In the Forms module we are missing the possibility of setting the autocomplete-attribute, and therefore WCAG 1.3.5 is broken. Will this be fixed in a future update of Forms?
almost 2 years ago in Content Management / Forms 0

Edit/hide Epi default help text

In the Page information area in Epi UI/EditorGUI (in the grey area at the top of any page template), you find information about the current page, including help text for the attributes. The helptext for 'Display in navigation' says, e.g.: 'Select ...
over 3 years ago in Content Management / Content Manager 1

Add the ability to customize Utilities

it would be a great help if the Utilities provided OOTB such as ICustomerUtility, ICustomerOrderUtility...etc updated to implement the IExtention interface (we also need to have access to the concrete implementations so that we can do an inheritan...
almost 2 years ago in Configured Commerce / Technical 0 Investigating

Hide Shipping Service in UI

As a content author, I want to be able to hide or show [Shipping] "Service" throughout the mobile app. This scenario is applicable when a customer is assigned a carrier, and the rules behind the configured services only return one service. Instead...
almost 2 years ago in Commerce Mobile App 2 Will not consider

Show asset when searching in tree

I think it would be very useful that when searching using an asset number if there was an option you could click to show where the asset sits in the tree structure of the site.
over 3 years ago in Search & Navigation 0

Ability to Change Qty on Order Review

Currently if you are on the final page of checkout and want to change a quantity last minute, you have to go all the way back to the cart. You should be able to edit your quantity on this last page of checkout without having to go backwards.
almost 2 years ago in Configured Commerce / CMS, Spire & Mobius 1 Gathering interest

BOGO promotions

We have a requirement on promotions from client, it is not possible to configure it OOTB so requesting you to provide provision to customize the same OOTB. Support ticket raised: https://support.optimizely.com/hc/en-us/requests/1045950 Requirement...
almost 2 years ago in Configured Commerce / Marketing & Promotions 1 Gathering interest

Saved Credit Card feature for Square Iframe provider

Hi Team, Optimizely OOTB only supports Saved Credit Card feature only if IFrame provider is TokenEx. However for our client we have Square payment gateway and Square payment gateway doesn't work without Square IFrame provider. Due to above configu...
almost 2 years ago in Configured Commerce / Integration 2 Planned

Optionally skip specific days of week in automations

When configuring the wait node in Marketing Automations, I want to be able to specify which days I want to skip sending messages. Example: After selecting Saturday and Sunday, the wait node will not trigger messages to be sent on weekends and will...
over 3 years ago in Campaign 0 Future consideration

Add impressions usage info to experiment result dashboard

As an 'experimenter' and Optimizely admin within my organisation, I'd like to have a clear snapshot of used impressions when checking a progress of my experiment. At the moment I can only see bucketed visitors which in the context of my industry (...
almost 2 years ago in Experimentation Analytics / Results Page 0 Investigating