Ability for admins to see a full list of open zendesk support tickets
It would be really helpful for admins to be able to see an organisation wide view of open support tickets, ideally filterable by user, product, status, and sortable by date submitted and date last modified.
3
votes
KrisM
shared this idea
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Thank you for the feedback. The Platform team has included on our roadmap the ability for Admin Center admins to see all of their organizations support tickets on the home dashboard, as well as individual users seeing their specific tickets. The tickets would reflect any actions needed as well as status.
