Ability for customers to see all open/recent support tickets across their organisation
Currently customer teams are submitting lots of duplicate tickets or constantly chasing Optimizely account team for updates on tickets - it would be great for customer admins to be able to see a full view of open and recent tickets, last updates etc so that they can chase updates directly from a central location
Mike Tomsett
shared this idea
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Thank you for the feedback. The Platform team has included on our roadmap the ability for Admin Center admins to see all of their organizations support tickets on the home dashboard, as well as individual users seeing their specific tickets. The tickets would reflect any actions needed as well as status.
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KrisM
commented
It would be really helpful for admins to be able to see an organisation wide view of open support tickets, ideally filterable by user, product, status, and sortable by date submitted and date last modified.
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Thank you for your feedback. I’ve created a ticket for this request, added it to our backlog, and it will be considered for planning in the near future.
