We would greatly appreciate to be able to customise the notifications
Examples:

• Define content and details of the notification per Work Request Template. For example, we use some Work Request template only to capture e.g. Event data (not triggering any action) into our event master list in CMP. The notification "Your Request has been accepted" makes user believe that the event is accepted and will be supported (which is not true - we only accept it to create record of the event - Task).

• Define custom message based on values provided in WRQ - e.g. custom message for ACCEPT of an Event Requests where "Event Tier" = "E3 - Self Service" - notification will include links to self-service materials.

• Admins able to define default notifications settings per Role (e.g. Guest users to NOT receive some notifications by default)