There was a support request raised for this earlier, and we have been told that it is not supported at the moment: https://support.episerver.com/hc/en-us/requests/1757342.

For our business, we would love to have the ability to refund the customer at any stage of the order. In this case, a customer has purchased a product (online courses) and made a exchange one or more times, but eventually could not make it.

The current system cannot refund the order through the Optimizely Commerce interface, and we have to refund from the relevant payment gateway (e.g. Stripe) directly.

In the Optimizely Commerce UI, we can create a return order for the exchange, but it does not trigger the payment flow of the integrated payment gateway. We have been told that it is because the exchange order is not the original order.

It would be great if the system can support what we need.