Integration of AI based Chatbot / Agent
Configured Commerce has always focused on the value of its self-service capabilities to increase customer adoption, increase customer retention, and to free up Sales and Customer Service to focus on more complex, high-value engagements.
Providing an AI based Chatbot/Agent aligns perfectly with this mission by providing the potential to accomplish things like:
* Building on the natural language processing we're incorporating with our Google based search, users could, in a conversational manner, retrieve things like order information, product data, product recommendations, etc.
* Streamline ordering and reordering. The Agent would potentially have access to past order data to simplify reordering as well as recommend products to be ordered. In addition, convert non-digital orders into digital orders, i.e. emails, PDFs, paper napkins, etc.
There are a number of additional ways in which an AI Chatbot/Agent can simplify and streamline the customer experience on a B2B website, and make these processes more intuitive.
AdminMark Slade
(Senior Solution Architect, Optimizely)
shared this idea
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Great news! Our team has added WebMCP storefront tools support in August 2026 release - 5.2.2608.613+sts. I am leaving this feedback request open as I believe there is still a desire for additional UI to be provided from base to offer Chatbots (which we are exploring via Google Shopping Assistants leveraging Commerce Search v3, Stay Tuned!)
I'm adding this update as we have customers who are looking to work with their partner to leverage WebMCP at the project level:
WebMCP storefront tools – Make your Spire storefront agent-ready and save buyers from clicking through complex B2B catalogs line-by-line. Configured Commerce now supports WebMCP for Spire, giving AI shopping agents direct, structured access to three capabilities: reading cart and session context, searching products, and adding, updating, or removing cart lines. Agents like Gemini in Chrome can build routine, multi-line orders in a single sentence on a shopper's behalf, using your existing pricing, promotions, and B2B entitlements - cutting order time to seconds and making you the easiest vendor to buy from.
https://support.optimizely.com/hc/en-us/articles/48286913732877-August-2026-release
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Nicolas Leblanc
commented
Most of our customers are implementing AI Chatbot these days, and I really think it should be an Out of the Box feature for most popular Chat bots like TalkDesk, OmniChannel/CoPilot etc to have integration similar to payment gateway or ERP integration into Optimizely.
Seems to me like a feature where we could expand and add our own provider and that would be useful to a lot of people.
