Configured Commerce has always focused on the value of its self-service capabilities to increase customer adoption, increase customer retention, and to free up Sales and Customer Service to focus on more complex, high-value engagements.
Providing an AI based Chatbot/Agent aligns perfectly with this mission by providing the potential to accomplish things like:
* Building on the natural language processing we're incorporating with our Google based search, users could, in a conversational manner, retrieve things like order information, product data, product recommendations, etc.
* Streamline ordering and reordering. The Agent would potentially have access to past order data to simplify reordering as well as recommend products to be ordered. In addition, convert non-digital orders into digital orders, i.e. emails, PDFs, paper napkins, etc.
There are a number of additional ways in which an AI Chatbot/Agent can simplify and streamline the customer experience on a B2B website, and make these processes more intuitive.