5 results found

1. Feature request: Updating reachability of members who have changed email address

   Our customers will occasionally change their contact email address. When we update the data in the ODP, these customers will now have 2 or more email addresses on their profile. However, the old email address is still tagged as “reachable”. In order to reach customers on their new email addresses, we need to set the new email address as “reachable”. This is not done automatically, and it is not possible to do in the GUI. It can only be done through the API or by uploading a .csv-file with reachability events.
   Feature request: When a user in the ODP has a new email address associated with their profile, this email address should be tagged as “reachable” and used as the primary contact for email communication. It should also be possible to change reachability on specific users under their user profile.

   Our customers will occasionally change their contact email address. When we update the data in the ODP, these customers will now have 2 or more email addresses on their profile. However, the old email address is still tagged as “reachable”. In order to reach customers on their new email addresses, we need to set the new email address as “reachable”. This is not done automatically, and it is not possible to do in the GUI. It can only be done through the API or by uploading a .csv-file with reachability events.
   Feature request: When a user in the ODP has… more

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2. api key rotation

   We rotate the ODP private key used by our Campaign clients on a regular schedule. The process is fully manual: revoke and generate the key in the ODP UI, then copy it into the ODP Synchronization settings of each Campaign client, taking care to match the right environment and scope. Every step is a chance for human error, and a mistake silently breaks the integration, as we recently experienced.

   We would like to see the manual copy paste removed from this flow, for example by letting Campaign fetch or receive the new key directly. Ideally the rotation could be fully automated on a schedule we define ourselves.

   This would let us rotate keys regularly with much less risk.

   Thanks a lot.

   We rotate the ODP private key used by our Campaign clients on a regular schedule. The process is fully manual: revoke and generate the key in the ODP UI, then copy it into the ODP Synchronization settings of each Campaign client, taking care to match the right environment and scope. Every step is a chance for human error, and a mistake silently breaks the integration, as we recently experienced.

   We would like to see the manual copy paste removed from this flow, for example by letting Campaign fetch or receive the new key directly. Ideally the rotation could be fully… more

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3. Improve Error Visibility in Activity Logs in ODP

   In ODP, it would be really helpful if the View Details section in Activity Logs showed more specific error information.

   Right now, most failures surface as very generic messages like:

   “An internal error occurred while processing…”
   “An error occurred while rendering”
   “Run failed to initialize because an error occurred”

   These don’t give enough context to understand what actually went wrong or where to start troubleshooting. Having clearer details, such as which step failed, an error code, or a short explanation of the cause, would make a big difference.

   This would help customers investigate issues on their own, reduce back‑and‑forth with support, and speed up troubleshooting overall. Even limited or read‑only technical details would be far more useful than the current generic messages.

   In ODP, it would be really helpful if the View Details section in Activity Logs showed more specific error information.

   Right now, most failures surface as very generic messages like:

   “An internal error occurred while processing…”
   “An error occurred while rendering”
   “Run failed to initialize because an error occurred”

   These don’t give enough context to understand what actually went wrong or where to start troubleshooting. Having clearer details, such as which step failed, an error code, or a short explanation of the cause, would make a big difference.

   This would help customers investigate issues on their own, reduce back‑and‑forth with… more

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4. Allow to Integrate Multiple Google Ads/ Linkedin Ads accounts to single ODP Tenant

   We have 2 Linkedin Ad accounts for different purposes, under 1 Business Manager and need the data from both of them to flow to ODP, but at the moment we can connect only one account at a time,

   Can you please ad the possibility to connect 2 or more ad accounts at the same time?

   Thanks!

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5. Real-time segments - where is being used

   As an experimentation and personalization manager, I'd like the ability to see where all the real-time segments are being used. As we personalize more sections on our CMS or test in Web Experimentation, it will make things easier if I knew where these segments are being used so that we do not update them or accidentally change them.

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