Problem Statement:
Users in CMP/DAM are currently seeing a banner stating “You only have view rights” with a “Request” button. This banner appears even for users who:

Already have higher access roles (e.g., CMP Creator)
Have not been restricted from assets
Should not be requesting higher access based on internal governance

When users click “Request”, no notification or approval flow appears anywhere in the admin console ( I am admin) but notifies one seemingly randomly selected admin.

Support confirmed:

• The banner cannot be disabled
• The button cannot be hidden

We find the process behind the request to be unclear.

The "owner" of an image can be the developer/admin currently receiving the request for higher access is the developer currently bulk-uploading all of our image assets via the API.

So to follow the reasoning above that means that he is the owner of all assets and therefore receive requests from individual users for access to individual images.

We need the ability to choose who receive these requests without being the owner of all assets. It is not how ownership of image assets work in our company.

Support notes that request link appear only if an asset is marked “Private,” but this does not match observed behavior since we have no images marked Private in prod.

This creates confusion, governance issues, and a potential licensing escalation problem.

Desired Outcome / Feature Description:
We request the ability to fully disable or role-restrict the “Request access” banner and its associated features.
Specifically:

• Hide the banner globally for our CMP/DAM instances Or restrict visibility and functionality to certain roles (e.g., Admins only)
• Prevent end users from being prompted to request higher access or licenses
• Disable the automatic access request workflow entirely if it cannot be configured
• Ability to configure who receives access requests—or disable requests entirely

In short:
End users must not see or use any “Request higher access” or “Request license” functions.

1. Business Value / Rationale The current banner and request workflow conflict with company’s internal licensing and access rights model.

Reasons this feature is critical:

• License allocation is a controlled, cost-driven process involving approvals—users cannot self request upgrades.
• The current banner triggers incorrect expectations and support tickets from thousands of users
• Unclear process for appointing who receives the access requests, causing further confusion
• Print and content teams work with sensitive assets where unauthorized access escalation poses security risks
• User experience and trust in CMP/DAM is negatively affected due to misleading - UI behaviors
• Ensures alignment with corporate governance, compliance, and licensing agreements

Removing or restricting this banner reduces operational noise, prevents false requests, and brings CMP/DAM behavior in line with Company´s internal processes.

We suggest the:

• Ability to globally disable the “Request access” banner.
• Ability to restrict visibility by user role.
• Ability to disable the “Request” button entirely.
• Access request workflow must become optional or configurable. If enabled, access requests must be routed to configurable owners.

Dependencies / Related Items: Support Ticket: #1833126