Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Allow user to replace image from desktop in Library Templates

Currently, if a placeholder image is added to a Library graphic template, the user that selects that template only has the option of choosing files from the library to swap out the placeholder block. They should be able to upload a file to fill a ...
10 months ago in Content Marketing / DAM/Library 0

Unique User Identifier

We need to find an element or variable that we can use to uniquely identify the ContentOne users. The best value would be an email address as this is always completely unique for everyone. However, it can also be something else like a company spec...
over 1 year ago in Content Marketing / Miscellaneous 0 Future consideration

Create an out-of-the-box Asset Expiry Date Field that can be inherited into the library as the expiration date on the asset

We want to be able to automatically assign asset expiration dates to Library assets as part of the fields on a task. Today, after a task in completed and published to the library, we have to manually go back into that asset and assign an expiratio...
10 months ago in Content Marketing / DAM/Library 2 Future consideration

Enable Content Delivery Api to NOT deliver content

We need to omit content from beling delivered by the content delivery api, but it does not seem to be possible. For example some articles are not allowed to be shown to users from specific countries for legal reasons. So we want to ensure from the...
10 months ago in Content Management / APIs 0

Add compare to custom date range under Activation>Performance

All i wanted to do is compare a selected date range to the prior year but I am powerless to do this under Activation>Performance. I am told the only way to do this is via reports but reports are difficult to build and they don't have the same v...
10 months ago in Commerce Analytics 0

Wordpress Integration - Support Gutenberg Editor

Gutenberg editor is activated by default on Wordpress new versions which means most client use it in one way or another. We need to support it in order to integrate.
over 2 years ago in Content Marketing / Integrations 0 Investigating

Supporting Custom Javascript or some inbuilt functions in the Audience Builder

We would like to be able to perform some minimal data manipulation before matching when creating audiences. Either supporting custom javascript in Audience Builder in the Full Stack version, or accommodating common Javascript or optimizely custom ...
over 2 years ago in Feature Experimentation / SDKs & Agent 0 Future consideration

Ability to rename the "Holdback"-variation (and generate a preview URL for that)

Hi! As an Optimizely editor, I would like to be able to rename the "Holdback"-variation of a personalization campaign. We now have to create an additional variation (acting as the Holdback without changes) and rename that instead. In addition, it ...
over 2 years ago in Experimentation Analytics 2 Investigating

"Exclude" from Results using the Segment dropdown (instead of only being able to "include")

Hi! It would be nice to be able to use the "Segment"-dropdown in the "Results"-view of an experiment/campaign in such a way that we're able to choose certain items/options on which to exclude/filter from the results. At this moment, it is only pos...
over 2 years ago in Experimentation Analytics / Results Page 3 Investigating

Filter active audiences on GET Audiences API & Remove an audience

Hi! As an Optimizely editor, it would be nice to be able to remove an audience. Archiving is not enough, as archived audiences are also returned in the GET Audiences API (see https://library.optimizely.com/docs/api/app/v2/index.html#operation/list...
over 2 years ago in Web Experimentation / APIs 4 Future consideration