Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Configured Commerce

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Whitelisting Stripe.net packages to allow server side control over the payment integration

In order to enable the correct behaviour for payments using the Stipe payments within the UK that require 3d secure. This does mean that the OOTB integration isn't a viable solution as it isn't setup to work with 3d secure payment authorisations. ...
6 months ago in Configured Commerce / 3rd Party Library Allow Listing 0 Will not consider

Need more information on failed emails

We need more information on failed emails or delays in the console. Currently, there is no reason for the failed emails which makes it difficult to solve for users not receiving their confirmations. Mailgun is specific with their errors, ie. will ...
over 1 year ago in Configured Commerce / Technical 1 Investigating

Default Alignment of Badges

I would like to see a configurable option to control the horizontal alignment of badges within in the widgets. Currently, the default position is horizontally centered. When there is only a single badge, the badge seems to just be floating in spac...
about 1 year ago in Configured Commerce / CMS, Spire & Mobius 1 Planned

Ability to add web user role that can be added through the web interface

We would love to have the ability to add new web user role that can be assigned through the web interface by an Administrator to another web user. Currently, by default we only have Administrator, Buyer 3, Buyer 2 etc and we have created a new use...
about 1 year ago in Configured Commerce / Users, Permissions & Security 1 Investigating

Search should be adjusted based on users history

Search results should take into account user specific information like Has this user ever purchased this item before Did the user recently look at this item online Is this item on a list the user has access to Has anyone else at the same company p...
over 3 years ago in Configured Commerce / Marketing & Promotions 1 Already exists

Apple Pay Support

Please add Apple Pay as a Payment Gateway Submitted on behalf of customer, based on ticket 28493
over 3 years ago in Configured Commerce / Integration 0 Gathering interest

Execution Windows and Days for Integration Jobs

Our Clients often prefer to limit how often their internal systems are queried and don't see value in our integration jobs running outside specific windows or days. So we would like to see the ability to set a run window for jobs that run multiple...
over 3 years ago in Configured Commerce / Admin Console & Import/Export 6 Gathering interest

Email CC's when test email is set

This is a request to either place the actual to/cc/bcc emails into the email body if the test email setting is on, OR at least let us customize MailMessage or the CheckTestMode method. It's basically impossible to test if cc and bcc functionality ...
about 1 year ago in Configured Commerce / Technical 3 Investigating

Allow LookUp for CustomerUser Profiles

Our partner, experienced an issue with the Customer who has a business case where thousands of User Records, have up to 10k Customer Records assigned, which results in over 3.5M entities for the User to Customer mapping. Currently there is no Enti...
over 1 year ago in Configured Commerce / Admin Console & Import/Export 0 Investigating

Application log clean up of errors generated by automated requests

We check from time to time the application logs to determine the health of the application, so if we see an error we feel the need to investigate the source of that error. Except that lately, some of our customers have their application logs pollu...
about 1 year ago in Configured Commerce / Technical 1