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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

Status Shipped
Categories Technical
Created by Guest
Created on Oct 18, 2022

Need more information on failed emails

We need more information on failed emails or delays in the console. Currently, there is no reason for the failed emails which makes it difficult to solve for users not receiving their confirmations. Mailgun is specific with their errors, ie. will retry in 14400 seconds followed by email and subject or failed "you are not allowed to send us mail". Getting us information as such would help tremendously.

  • Optimizely
    Sara Winter
    Jun 14, 2024

    Thank you for submitting this request. Great news! Our team has Improved the SMTP email logging to include more details as of February 2024 (5.2.2402.2938+sts)

  • Guest
    Oct 21, 2022

    good call. generally speaking, passing responses from services , tax, payment gateway, mailgun, etc back to logs will be beneficial