Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Improve model sync speed

Reducing the startup time can mean that when sites are restarted either after a deploy or just a manual restart the unavailability time is reduced. When code changes are made this becomes especially important. When reviewing the startup time for a...
about 1 year ago in Content Management / Technical 1 Investigating

Allow Sections in Fields Tab

Similar to how we can build sections on the templates/briefs, we'd like to be able to mirror those sections on the Fields tab of the Content. With a number of fields being completed by different users/teams, we could use the organization to keep u...
4 months ago in Content Marketing / Settings + Configuration 0 Investigating

Integration with MS Dynamics CRM

bi -directional sync of records/segment details so they can leverage our identity resolution capabilities. This is needed by customer, Convatec, but probably many others too.
9 months ago in Integrations 0 Investigating

Amplitude >< ODP

I see Amplitude as a hopeful integration often with prospects usually around Web Experimentation. Lately this came up when discussing ODP and bringing in Amplitude data/personas for future segmentation.
10 months ago in Integrations 0 Investigating

Email Product Recs - Have additional product details image

At present, each product recommendation consists of 2 images that are rendered in real-time: 1 image showing the Product Image, and 1 Image with product details like name, price etc, that can be configured in the Personalization Portal (styling et...
10 months ago in Product Recommendations / Email Personalization / Portal 0 Investigating

Built in flags for feed failures

Built in flags for feed failures. Customers should be notified immediately if there feed is failing. An email should be sent directly to the customer as soon as the feed fails. The email would include why the feed has failed and the email for thei...
10 months ago in Product Recommendations / Technical 0 Investigating

Release annotations for Application Insights

Would it be possible to implement release annotations that are visible in Application Insights for paasportal/API deployments, similar to the one described in the article below https://docs.microsoft.com/en-us/azure/azure-monitor/app/annotations T...
about 2 years ago in DXP Cloud Platform / Code deployment 0 Investigating

Templated Metrics - No more manually adding same metrics each test

We use the same metrics in every test. (with a handful of unique ones) It takes my team 10 min every test creation to search through the 75+ metrics/events/pages to select the 10 we always use. It would be nice to select the default option and hav...
11 months ago in Experimentation Analytics / Other 1 Investigating

Replace "delete" with "archive" for an experiment in REST API doc

I'd like to suggest replacing "delete" with "archive" on that page as this request doesn't delete experiment, just archives it and it's confusing for the customers. https://docs.developers.optimizely.com/experimentation/v3.1.0-full-stack/reference...
11 months ago in Web Experimentation / APIs 0 Investigating

Wordpress Integration - Support Gutenberg Editor

Gutenberg editor is activated by default on Wordpress new versions which means most client use it in one way or another. We need to support it in order to integrate.
over 1 year ago in Content Marketing / Integrations 0 Investigating