Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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File extensions for CMP image urls

Currently, the file extension implementation in the CMP seems inconsistently implemented. The urls generated by the CMP do not contain a file extension. https://images4.cmp.optimizely.com/assets/image001-12808-.png/Zz1jYzM4MmY1NjEzZDAxMWVmOTMzODZl...
5 months ago in Content Marketing / DAM/Library 0

[Feature request] Display forms in 'For This Site' and 'For This Page' sections when creating an EpiServer Forms criteria under Audiences

Dear Team, Currently, when setting up EpiServer Forms criteria in Audiences, we can only select forms listed under the 'For All Sites' section. However, our business also requires the use of forms from the 'For This Site' and 'For This Page' secti...
5 months ago in Content Management / Forms 0

Allow Deeper Nesting of Comments

The comment sections only allow for a single level of replies, which is causing confusion for our users. Say I leave a comment asking for review on a PDF. Someone else comments with their feedback, but I have a question about it. I can't reply dir...
about 2 years ago in Content Marketing / Notifications / Tasks, Campaigns, and Events 0 Future consideration

Exclude Products from Promotions

Creating promotions that apply to a category, product group or the entire catalog is not possible of certain products are set as "Not Equals" in the rule manager. We should be able to exclude products from promotion so that the user can still rece...
2 months ago in Configured Commerce / Marketing & Promotions 2 Investigating

Hello Team, I am using Marketo connector, for sending data to Marketo through epi forms. I want to send email if any data is not passing through Marketo. How can I do that. Please let me know if any suggestions.

Unfortunately, I check the code further, but customizing code to send email if any data is not passing through Marketo is complicated and when customizing it, it might cause another issues in the future.
2 months ago in Product Recommendations / Email Personalization 0

Feed failure notifications

Please add product feed failure notifications to the roadmap. We had an instance where our product feed had been failing repeatedly and we did not know until we happened to log in to the UI and notice that it had been failing for weeks. Please set...
7 months ago in Product Recommendations / Portal 0

Import the keywords and description that come with purchased images to the DAM (exif metadata on the image file).

Our Designers have pointed out that they have more work to do to ensure that images are returned properly by Search when they import our Getty purchased images to Optimizely DAM. Another companies DAM that we use imports the image and its embedded...
almost 2 years ago in Content Marketing / DAM/Library 0 Future consideration

Improve user experience for editors when searching for Pages when multi-site

As an editor, when searching in the Pages gadget, results from all sites are shown. Add a label to indicate what site the result is from. It's possible multiple sites have the same named content. i.e. 'Blog' So it would be ideal to see:Blog [Sit...
over 1 year ago in Content Management / Multi-site 0 Future consideration

API for DXP environment restart

Currently you can restart an environment only manually from Optimizely paasportal.We would need an API for restarting environments, which would be a more modern way of doing things and it would allow a better automation for managing environments.
3 months ago in DXP Cloud Platform 0 Future consideration

CMS 12 Admin UI request - sorting & searching Visitor Groups

In CMS 11, Visitor Groups were sorted alphabetically. Now with CMS 12, the list of Visitor Groups are all "mixed up" and it's hard to maintain when you have +100 of them. Please add sort and search to this part of the administration user interface...
over 1 year ago in Content Management / Content Manager 0 Future consideration