Skip to Main Content
Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

Status Investigating
Created by Guest
Created on Oct 9, 2024

Exclude Products from Promotions

Creating promotions that apply to a category, product group or the entire catalog is not possible of certain products are set as "Not Equals" in the rule manager.


We should be able to exclude products from promotion so that the user can still receive the promotion and purchase the non-promoted product in a single transaction.


Current Functionality Example: The site has a 25% promotion that is global, however, Product A, B and C are not included in this promo. A user adds a few different products and then navigates to the cart page, their total is reduced by 25%. The user then adds Product A to the cart and the cart total is 100% for all items, the 25% is removed completely.


Expected Functionality Example: The site has a 25% promotion that is global, however, Product A, B and C are not included in this promo. A user adds a few different products and then navigates to the cart page, their total is reduced by 25%. The user then adds Product A to the cart and the cart total for only the eligible products are reduced by 25% while the portion of the cart total for Product A is not.

  • Optimizely
    Sara Winter
    Reply
    |
    Oct 18, 2024

    Thank you for submitting this request! Our team is currently reviewing if and how we may implement this feature, particularly with consideration of our wide client base. We will update this ticket once we have completed this investigation.

    1 reply